WTW · 7 hours ago
Senior Technical Support Engineer
One World Financial Center, New York, NY, 10281, US
Full-time
Hybrid
Senior LevelWTW is a company that values diversity and inclusivity in its workforce. They are seeking a highly skilled Senior Technical Support Engineer to join their Executive Support Team, responsible for providing top-tier technical support and ensuring seamless technology experiences for executives.
ConsultingHealthcareProperty & Casualty InsuranceInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Oversee the onboarding process for executives, ensuring a smooth and efficient integration with all necessary technology. This includes setting up devices, configuring software, and providing training on the use of technology tools
Provide comprehensive technical support for executives, addressing any issues that arise in their daily use of technology. This involves troubleshooting hardware and software problems, resolving network connectivity issues, and ensuring optimal performance of all devices
Implement and manage proactive monitoring of endpoint analytics to identify and mitigate potential issues before they impact the executive's workflow. This includes analyzing data to detect anomalies, performing regular system checks, and applying preventive measures to avoid disruptions
Collaborate with other IT teams to ensure the highest level of service and support for executive technology needs. This involves coordinating with network, security, and application teams to address complex issues and implement solutions
Maintain up-to-date knowledge of the latest technology trends and tools to provide the best possible support. This includes researching new technologies, attending training sessions, and staying informed about industry developments
Create and maintain detailed documentation of support processes, procedures, and solutions. This ensures consistency in service delivery and provides a reference for future troubleshooting
Deliver exceptional customer service by being responsive, empathetic, and professional in all interactions with executives. This includes understanding their unique needs and providing personalized support to enhance their technology experience
Ensure key stakeholders are made aware of any related issues and provided with timely updates. This involves regular communication with executives and other relevant parties to keep them informed of the status of ongoing issues and resolutions
Provide both virtual and in-person event support for executive meetings, such as board meetings. This includes setting up and testing audio-visual equipment, ensuring smooth connectivity, and being on standby to address any technical issues that may arise during the event
Qualification
Required
Strong experience in technical support, with good experience working as senior or lead role
Proficiency in troubleshooting hardware and software issues, network connectivity, and endpoint analytics
Familiarity with the latest technology trends and tools
Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders
Strong customer service skills, with a focus on responsiveness, empathy, and professionalism in interactions with executives
Proven ability to identify, analyze, and resolve complex technical issues
Experience in proactive monitoring and problem management
Ability to work collaboratively with other IT teams and service owners to address issues and implement solutions
Experience in providing in-person technical support for events, such as board meetings, including setup and troubleshooting of audio-visual equipment
Ability to create and maintain detailed documentation of support processes, procedures, and solutions
Willingness to stay informed about industry developments and continuously update knowledge and skills
Benefits
25 days of annual leave plus an extra WTW day to relax and recharge
Private healthcare
Life insurance
Group income protection
Regular health assessments
Defined contribution pension scheme, featuring matched contributions up to 10% from the company
Hybrid working options
Access to an employee assistance programme
Fully paid volunteer day to make a difference in your community
Electric vehicle car scheme
Share scheme
Cycle-to-work programme
Dental and optical cover
Critical illness protection
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
H1B Sponsorship
WTW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.75BKey Investors
Elliott Management Corp.,Starboard Value
2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
Yahoo Finance
2026-02-04
2026-02-03
Company data provided by crunchbase