American Express · 20 hours ago
Senior Analyst - Product Strategy & Operations
New York, United States
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $125K/yr
2+ years expAmerican Express is a company with a long history of innovation and a commitment to supporting its customers and employees. The Senior Analyst - Product Strategy & Operations will serve as the customer champion for the Hilton Co-brand product team, focusing on customer insights and enhancing the customer experience while collaborating with Hilton partners on product operations and strategy.
TravelFinancePaymentsCredit CardsFinancial Services
No H1B
Responsibilities
Serve as a customer experience SME for the Hilton Co-brand, understanding the product benefits, how they work, and customer usage
Champion the customer by developing a deep understanding of who they are and how they behave to inform team servicing strategy
Serve as the team lead for issue management and compliance initiatives, and manage team PRSA controls
Build and manage relationship with Hilton partners, working together to troubleshoot product/benefit issues and on ways to meaningfully improve the customer experience
Lead and collaborate across the Servicing, Risk, Legal, Compliance, and Technology organizations on initiatives to improve the customer experience and card benefits
Qualification
Required
2 years of work experience in a product or partner management role preferred
Demonstrated ability to assess business needs, identify solutions, and implement them seamlessly
Proven track record to spearhead workstreams autonomously and drive projects to completion across teams and at all levels
Strong organization, communication and project management skills
Ability to build and influence positive relationships with internal and external partners
Strong collaborator and team player with excellent interpersonal skills and willingness to support projects beyond immediate job scope
Positive attitude, flexible/proactive workstyle, and customer-first mindset
Passion for travel
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-02-07
Company data provided by crunchbase