C.H. Robinson · 17 hours ago
Order Management Analyst
Eden Prairie, MN
Full-time
Hybrid
Entry Level
$25.38/hr - $40.21/hr
1+ years expC.H. Robinson is looking for an Order Management Analyst. In this role you will be responsible for ensuring flawless execution of the order process from point of order placement, utilizing your analytical skills and commitment to customer experience to identify and remove roadblocks throughout the automated order processes.
TransportationLogisticsSupply Chain Management
Responsibilities
Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
Perform to tactical and operational KPI targets
Qualification
Required
Minimum 1 year of customer service or account coordination-related experience
Proficient in Microsoft Excel; able to navigate multiple systems
Available to work flexible schedule including some weekends and holidays
High school diploma or equivalent
Preferred
Bachelor's degree a plus!
Supply chain knowledge
Demonstrated commitment to excellent customer service
Strong written and verbal communication skills
Strong attention to detail
Team-oriented; able to work collaboratively in fast-paced environment
Ability to work independently
Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
Process-oriented; able to identify gaps and opportunities for improvement
Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!
Benefits
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Company
C.H. Robinson
C.H. Robinson helps companies simplify their global supply chains and understand their landed costs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-10-15IPO
Leadership Team
David Bozeman
Chief Executive Officer
John Wiehoff
Chief executive officer
Recent News
2026-01-22
2026-01-16
bloomberglaw.com
2025-12-22
Company data provided by crunchbase