GAMA-1 Technologies · 15 hours ago
Help Desk Technician III
Seattle, WA
Full-time
Hybrid
Mid, Senior Level
$69K/yr - $97K/yr
4+ years expGAMA-1 Technologies, LLC seeks an experienced Help Desk Technician III to provide advanced technical support while leading the day-to-day operations of the IT Help Desk. This role involves hands-on troubleshooting and operational oversight to ensure consistent, high-quality IT support for local and remote users across enterprise environments.
Cloud ComputingEnterprise SoftwareSoftwareInformation TechnologyCloud Security
No H1B
Security Clearance Required
Responsibilities
Lead and support the day-to-day operations of the IT Help Desk, ensuring timely, high-quality technical support in accordance with contract requirements and SLAs
Provide hands-on technical support and advanced troubleshooting for hardware, software, network, VPN, and account-related issues for local and remote users
Act as the primary escalation point for high-priority or complex incidents, providing expert-level analysis and resolution
Support system configuration, installation, deployment, imaging, testing, and maintenance for desktops, laptops, tablets, mobile devices, printers, and peripheral equipment
Perform routine system administration tasks, including user account management and access control using centralized identity and access solutions
Execute operating system updates, firmware upgrades, security scans, domain-wide patching, and system audits in accordance with security requirements
Perform software installation and lifecycle support for COTS, open-source, customer-developed, and standard enterprise applications
Conduct Installs, Moves, Additions, and Changes (IMAC) and support hardware refresh, break/fix, and lifecycle activities
Maintain accurate documentation of incidents, requests, system changes, and remedial actions within approved ITSM and tracking tools
Manage and track IT assets and inventory, including hardware lifecycle, software licensing, and coordination of procurement activities
Provide remote IT support using approved tools and clearly communicate technical information to non-technical users
Serve as a primary operational point of contact with Government stakeholders, including participation in monthly Contracting Officer’s Representative (COR) meetings
Collaborate with internal IT teams and project staff to ensure seamless service delivery and coordination across technical domains
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
4–8 years of experience in IT support, help desk operations, or a related technical role
Demonstrated experience providing hands-on technical support in an enterprise or government environment
Experience supervising or leading technical staff or serving as a senior/lead technician
Strong written and verbal communication skills, including experience interacting with Government or customer stakeholders
Ability to obtain a security clearance
Preferred
Experience performing system administration tasks in Windows, macOS, and Linux environments
Familiarity with identity and access management, configuration management, knowledge management, patch management, and endpoint security practices
Detail-oriented with strong documentation and organizational skills
Relevant certifications such as ITIL, CompTIA A+, Network+, Security+, or Microsoft certifications
Experience working in federal government or regulated environments
Experience supporting ITIL-aligned service management processes
Company
GAMA-1 Technologies
Gama-1 Technologies deliver cloud, cybersecurity, enterprise solutions, software engineering, IT operations and management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gian Dilawari
Chief Technology Officer
Recent News
EIN Presswire
2025-12-03
2025-11-14
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