JOHNLEONARD · 2 days ago
Client Services Coordinator #32349
Newton, MA
Full-time
Onsite
Senior Level
$25/hr - $32/hr
5+ years expJOHNLEONARD is a woman-owned business and the premier staffing choice in Boston and beyond. They are seeking a Client Services Coordinator to serve as the primary point of contact for clients, visitors, and internal staff, delivering exceptional customer service and managing various administrative tasks.
Human ResourcesInformation Technology
Hiring Manager
Mackenzie Schiavone
Responsibilities
Deliver exceptional customer service to clients, vendors, funeral directors, and the general public
Act as the first point of contact, managing phone, email, and in-person inquiries
Coordinate and schedule cremation and interment services from documentation through completion
Process confidential documentation while maintaining privacy and compliance
Manage Sales, Crematory, and Chapel calendars to ensure accurate scheduling
Prepare deeds, certificates, and ownership documentation for service purchases
Process memorial and inscription requests and coordinate with internal teams and contractors
Receive payments, initiate work orders, distribute mail, and maintain organized records
Support internal departments with administrative and operational tasks as needed
Qualification
Required
5+ years of customer service experience in an office or administrative setting
Associate degree in Business Administration or a related field, or equivalent experience
Strong verbal and written communication skills
High level of attention to detail, organization, and accuracy
Proficiency in Microsoft Office Suite and the ability to learn new systems
Ability to engage with compassion, patience, and professionalism
Availability for occasional weekend or off-hour needs
Fluency in English required
Benefits
Medical and dental insurance
401(k) with employer contribution
Paid vacation, personal, and sick time
Group life and long-term disability insurance
Company
JOHNLEONARD
JOHNLEONARD is a staffing and recruiting company specializing in direct-hire employment and temporary staffing solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Linda Poldoian
CEO
Recent News
Business Journals
2022-06-18
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