Insight · 21 hours ago
Senior Desktop Support Technician
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yr
2+ years expInsight Hospital and Medical Center in Chicago is dedicated to providing high-quality healthcare while achieving health equity. They are seeking a talented and experienced Level 2 Senior Desktop Support Technician to join their IT team, responsible for providing technical support and managing various IT systems and services.
Cloud ComputingCyber SecuritySoftwareInformation TechnologyConsumer SoftwareNetwork Security
Responsibilities
Provide Level 2 technical support to end-users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals
Troubleshoot and resolve hardware and software issues in a timely and efficient manner
Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting
Administer and maintain Active Directory, including user accounts, group policies, and security permissions
Manage Office 365 portal, including user accounts, email configurations, and SharePoint access
Monitor and maintain printers, ensuring optimal performance and availability
Manage file servers, including permissions, access controls, and storage allocation
Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations
Collaborate with IT team members and other departments to implement and support technology solutions
Document support processes, procedures, and troubleshooting steps
Active Directory, AppLocker, Windows Firewall, NTFS permissions, Windows registry, BitLocker, VBScript/PowerShell scripting, DNS, DHCP, Windows 10/Server 2016, Microsoft Office 365/2016, Internet Explorer, Microsoft Edge, Google Chrome and Citrix experience a plus
Oversee daily operations and be a point of contact for all desktop team escalations
Willing to be on call as needed on weekends and off hours for support
Act as a team lead for projects and daily tasks
Qualification
Required
Minimum of 2 years of experience in desktop support or a related field
Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite
Experience with the Ring Central phone system, including configuration and troubleshooting
Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO)
Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently
Strong communication and interpersonal skills, with the ability to interact professionally with end-users of all levels
Ability to work independently and as part of a team in a fast-paced environment
Preferred
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Benefits
Paid Sick Time - effective 90 days after employment
Paid Vacation Time - effective 90 days after employment
Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
Short and long-term disability and basic life insurance - after 30 days of employment
Company
Insight
Insight dedicated to making the impossible possible combining cutting-edge technology.
10001+ employees
H1B Sponsorship
Insight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Tim Crown
Co-Founder/Chairman of the Board
Veli-Matti Vanamo
Chief Technology Officer, APAC
Recent News
2025-11-14
MarketScreener
2025-05-01
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