Waystone · 1 day ago
Senior IT Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expWaystone is a company that has been providing specialist services for the asset management industry for over 20 years. They are seeking a Senior IT Support Engineer to resolve technical support issues and provide Tier 2 helpdesk support while mentoring Tier 1 personnel. The role involves troubleshooting a wide range of technical issues and maintaining various IT systems.
FinanceFinancial Services
Responsibilities
Provide excellent customer service
Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC's and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc
Tier 2 helpdesk duties as required along with coaching and mentoring Tier 1 helpdesk personnel to develop their skills
Experience in Exchange and O365 setup and administration
Experience in Active Directory administration
Experience in AWS Administration
Experience in Server Level troubleshooting
Backup Solutions - good knowledge of backup solutions
Experience working and troubleshooting videoconferencing system
Experience and working knowledge of networking concepts and technologies in a support environment
Have experience managing IT systems within a virtualized environment
Escalate non-standard problems and work with 3rd party support partners to problem resolution where appropriate
Alert management to reoccurring problems and patterns of problems
Undertake special projects as directed
Responsible for monitoring, upgrading, and maintaining various systems in use including phone systems, internal applications, printers, servers, etc
Maintain servers with regular patches, software upgrades, security software and proactive monitoring to ensure minimal downtime occurs
Ensures complete compliance with internal and corporate policies
Qualification
Required
A degree in IT
ITIL Certified
MCSE certified or equivalent
AWS certification favourable
General knowledge of information technology, theory, principles, and practices
Minimum of 5 years IT Support experience in a similar role
Excellent Technical aptitude and troubleshooting skills
Strong communication skills with the ability to interact with staff and colleagues effectively
Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions
Be adaptable and work as an effective member of a team
Work conscientiously and use own initiative
Be calm under pressure and manage stressful situations
Company
Waystone
Waystone is a provider of institutional governance, risk and compliance services to the asset management industry.
1001-5000 employees
H1B Sponsorship
Waystone has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-01Acquired
Leadership Team
Liliana Solomon
Group Chief Financial Officer
Andy Lamont
Chief Risk Officer
Recent News
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