DLA Piper · 21 hours ago
Legal Support Manager
Baltimore, MD
Full-time
Hybrid
Mid, Senior Level
$113K/yr - $172K/yr
5+ years expDLA Piper is a collaborative and supportive firm seeking a Legal Support Manager to oversee Legal Support Services Teams. This role involves managing day-to-day activities, coordinating workloads, and ensuring smooth operations within the firm.
GovernmentLegalProfessional ServicesAdviceLaw Enforcement
No H1B
Responsibilities
Manage day-to-day activities of LSST. Coordinate workload and utilization of LSST (individuals and teams), coordinate overflow assistance and inter-department coordination to ensure the overall smooth operation of assistant work and document processing. Coordinate backup and overflow assistance as necessary
Serve as liaison between administrative departments and between timekeepers and LSST
Communicate and administer firm policies and procedures as they relate to LSST members
Monitor daily absences and arrange substitute staffing, as needed, and approve vacation requests
Process and approve timecards for all LSST members
Propose and monitor budget for LSST members and overtime; ensure overtime is kept to a minimum
Report all leave and FMLA issues to Human Resources; arrange coverage for leaves of absence
Monitor LSST staffing levels to keep in line with firm's ratio plan. Provide/adjust work assignments for any LSST member as necessary
Assigning LSST to new incoming timekeepers
Recruit and interview LSST members for open assignments; assist in the training, orientation and mentoring of new LSST members on firm procedures and resources
Prepare evaluations on all LSST members; solicit proper feedback throughout the year; propose annual salary increases. Monitor, review and evaluate LSST performance. Make LSST members aware of job expectations, how they are performing and where further development is needed. Work with HR and timekeepers to resolve performance problems and issues/concerns that arise
Coach, mediate and document all LSST member performance, attendance and conduct issues as needed; bring discipline issues to the attention of the Office Administrator and HR. Follow up on discipline issues
Arrange and conduct LSST meetings as needed; coordinate training and other similar events for all LSST members; ensure that LSST members receive and participate in all required training
Participate in the orientation process for all incoming LSST members and timekeepers
Participate in a variety of firm projects related to Legal Support Services; other duties as assigned
Qualification
Required
Excellent communication, strong computer and interpersonal skill sets required to interact with LSST members and timekeepers on a daily basis
Must have excellent oral and written communication skills
Must maintain confidentiality and demonstrate good judgment
Must have strong organizational and problem-solving skills to interpret and resolve issues as they arise
Ability to manage multiple projects and work under pressure
Ability to work effectively in a fast-paced environment
High School Diploma or GED
5 years' executive legal support experience with at least two years in a lead or supervisory capacity
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner
Provide timely, accurate, and quality work product
Successfully meet deadlines, expectations, and perform work duties as required
Foster positive work relationships
Comply with all firm policies and practices
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed
Ability to work under pressure and manage competing demands in a fast-paced environment
Preferred
Bachelor's degree
Prior experience in a legal or professional services management setting, or human resources management preferred
Benefits
Medical/dental/vision insurance
401(k)
Company
DLA Piper
DLA Piper is a global law firm with lawyers located in more than 40 countries to helps clients with their legal needs around the world.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Bratt
Chief Operating Officer and Executive Director, US Operations
Andrew Dyson
UK Managing Partner
Recent News
bloomberglaw.com
2026-02-05
2026-01-23
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