HCLTech · 8 hours ago
Desktop Support Specialist
Allentown, PA
Full-time
Onsite
Mid Level
$42K/yr - $68K/yr
3+ years expHCLTech is seeking a Desktop Support Specialist to provide excellent customer service to users in a dynamic environment. The role involves troubleshooting, hardware and software support, and managing service requests to ensure efficient IT operations.
Telecom & CommunicationsCloud ComputingSoftwareOutsourcingInformation and Communications Technology (ICT)IT ManagementTelecommunications
Hiring Manager
Abhishek Singh
Responsibilities
Image and install software on Windows, (installations, moves, additions, and changes)
Troubleshoot post deployment issues on multiple computer platforms: Windows, mobile devices
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management – Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests via ServiceNow, as well as managing the classification, assignment, tracking, and completion of requests or incidents
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies
Qualification
Required
3-5 years IT experience, including technical training
Knowledge of Windows and Microsoft Office suite of applications
Experience with imaging windows 11 OS
Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
Networked printer experience (queue creation, server maintenance, etc.)
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use preferred functions
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting end-users in a Desk Side Support role
MCP and or A+ Certifications
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift up to 50 pounds
Own car for transportation
Valid driver's license
Preferred
Experience in using PC-based word processing, presentation, and e-mail software preferred
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-02-07
2026-02-07
Company data provided by crunchbase