Shape Corp. · 22 hours ago
Gobal PMO $ Quality Manager
Grand Haven, MI
Full-time
Onsite
Senior LevelShape Corp. is a company focused on ensuring effective governance and execution of global quality systems and program management processes. The Global PMO & Quality Manager is responsible for driving operational excellence, overseeing global PMO operations, and leading cross-functional alignment to ensure high-quality product delivery and program launches.
RetailIndustrialTransportationManufacturingAutomotiveAutonomous VehiclesIndustrial AutomationIndustrial EngineeringProduct DesignWholesale
Responsibilities
Help define and deploy the global program quality vision, strategy, and objectives aligned with corporate goals
Support governance for quality systems, standards, and performance measurement across all business units and regions
Lead global initiatives to achieve 'zero defects,' customer satisfaction, and world-class operational performance
Help define, structure, optimize, drive compliance of the Shape Program Management System
Ensure consistent application of APQP, PPAP, FMEA, and Control Plan methodologies
Direct global audit readiness, internal audit schedules, and corrective action management
Support improvement of Shape Program Management System as well as programs that reduce cost of poor non-quality (NQC), scrap, and warranty exposure
Monitor and lead improvement of global performance metrics for programs and quality (KPI performance, profitability, PPM, NQC, customer scorecards etc.)
Lead program reviews at the Division level
Partner with operations, engineering, sales and supply chain teams to ensure flawless launches and robust process capability and product conformance
Ensure the transfer of know-how among Divisions and institutionalize the learnings through standard improvement
Develop, manage and report on the Program Management budget and establish the Cost Tracking Matrix
Provide operational support for programs within a division whenever necessary
Serve as the senior program and quality interface with OEM customers, ensuring satisfaction, transparency, responsiveness, and issue resolution
Lead escalation and recovery activities for critical customer concerns and field quality issues when requested
Champion of Shape culture and core values; sets the example, create trust with quality and program organization and strong relationship and alignment with divisions and functions on strategy and initiatives
Build and mentor a high-performing global quality and program organization that demonstrates technical excellence and cross-functional collaboration; define, optimize, realize staffing needs, assess and develop skills, identify successors
Develop talent pipelines and training frameworks to strengthen problem-solving, analytical, and leadership capabilities
Promote a proactive quality and program culture rooted in accountability, integrity, and continuous learning
Qualification
Required
Help define and deploy the global program quality vision, strategy, and objectives aligned with corporate goals
Support governance for quality systems, standards, and performance measurement across all business units and regions
Lead global initiatives to achieve 'zero defects,' customer satisfaction, and world-class operational performance
Help define, structure, optimize, drive compliance of the Shape Program Management System
Ensure consistent application of APQP, PPAP, FMEA, and Control Plan methodologies
Direct global audit readiness, internal audit schedules, and corrective action management
Support improvement of Shape Program Management System as well as programs that reduce cost of poor non-quality (NQC), scrap, and warranty exposure
Monitor and lead improvement of global performance metrics for programs and quality (KPI performance, profitability, PPM, NQC, customer scorecards etc.)
Lead program reviews at the Division level
Partner with operations, engineering, sales and supply chain teams to ensure flawless launches and robust process capability and product conformance
Ensure the transfer of know-how among Divisions and institutionalize the learnings through standard improvement
Develop, manage and report on the Program Management budget and establish the Cost Tracking Matrix
Provide operational support for programs within a division whenever necessary
Serve as the senior program and quality interface with OEM customers, ensuring satisfaction, transparency, responsiveness, and issue resolution
Lead escalation and recovery activities for critical customer concerns and field quality issues when requested
Champion of Shape culture and core values; sets the example, create trust with quality and program organization and strong relationship and alignment with divisions and functions on strategy and initiatives
Build and mentor a high-performing global quality and program organization that demonstrates technical excellence and cross-functional collaboration; define, optimize, realize staffing needs, assess and develop skills, identify successors
Develop talent pipelines and training frameworks to strengthen problem-solving, analytical, and leadership capabilities
Promote a proactive quality and program culture rooted in accountability, integrity, and continuous learning
Envisions a desired future and generates excitement by conveying a compelling, shared vision
Fosters a development culture by encouraging all team members to embrace a growth mindset and taking actions daily to develop themselves and those around them
Communicates well and frequently provides explanations to stakeholders
Influences others by building credibility and positive relationships rather than relying on authority to generate momentum around Shape priorities
Continuous improvement and the use of proven, problem-solving methodologies
Demonstrated competency using tools like 5 why, 8D, Ishakawa Diagram, Root Cause Analysis
Relates comfortably with people across levels, functions, cultures, geographies, ages, genders, class, backgrounds, disabilities, ethnicities
Builds rapport in an open, friendly, and accepting way, even when facing difficult or tense situations
Identifies interpersonal and group dynamics and reacts effectively
Actively work toward reducing bias in decision making and support equitable treatment and opportunity for all
GD&T and tolerance stack up applications
Customer specific Program Development, e.g., AIAG Automotive Core Tools
Quality Management Systems, e.g. ISO9001, IATF16949, VDA 6.1/6.3
Strong industrialization skills through design for manufacturability and knowledge of Shape processes and product
Strong SES principles and leadership
Auditing
Negotiation: Able to reach agreement, compromise, and win concessions without damaging relationships
Effectively explore interests and options to find common ground and achieve outcomes that maximize value for Shape and stakeholders
Maneuvers comfortably through complex people, policy and organizational dynamics
Understands how to communicate with headquarters and advocate for and describe issues, and how to translate corporate initiatives locally
Demonstrate an understanding of the company's business strategy, organizational structure, financial concepts (such as budgeting and forecasting), core processes and technologies
Recognize personal role in the performance of the organization and incorporate business impact into decision making
Maximize results by aligning work activities with the organization's goals, needs and values
Develop and execute work plans and timelines using methods and/or software to drive effective and timely completion of project milestones and deliverables in accordance with requirements and goals
Develop and manage risks, issues and opportunities
Implementing contingency plans and escalating issues to management that need support outside the core team
Think in a holistic, realistic, and futuristic manner, anticipating issues, mitigating obstacles and business disruptions that might prevent the achievement of department goals
Demonstrate the capacity to anticipate, identify and understand the wants and needs of customers and give priority to satisfying and exceeding them
Effectively manage customer expectations, enable the development and delivery of quality services and products, and place emphasis on building customer loyalty by continually enhancing the customer experience
Drive continuous improvement mindset within the organization through developing and enhancing procedures, sharing of lessons learned knowledge across regions and effective adherence to the SPMS (Shape Program Management System)
Company
Shape Corp.
Shape Corp. is a manufacturing company that aims to improve the quality of life for its customers, associates, stockholders, & communities.
Founded in 1974
1001-5000 employees
H1B Sponsorship
Shape Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (5)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
M
Mark White
President and Chief Executive Officer
Recent News
Google Patent
2025-08-13
Google Patent
2025-08-13
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