MSX International · 1 day ago
Implementation Specialist
Detroit, MI
Full-time
Onsite
Entry, Mid Level
2+ years expMSX International is a dedicated partner to leading automotive brands, providing expertise in Customer Experience and operational management. The Implementation Specialist role focuses on the installation and ongoing support of Ford’s online service scheduler, ensuring dealer adoption and maximizing utilization.
Management Consulting
Responsibilities
Efficiently plan and execute travel to maximize effectiveness within your assigned territory in the dealer network
Confidently communicate FSR+ objectives, build relationships with your dealer base, and demonstrate the ability to explain software-based situations to any audience. This includes but is not limited to understanding the dealership’s unique business needs and how FSR+ compliments operations
Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of Ford’s FSR+ tool
Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base
Build and maintain relationships with the Ford CX field team to deliver one, unified message regarding FSR+
Qualification
Required
Permanent residence within your territory
A reliable vehicle
Ability to travel up to 80%
Travel can include flights and overnight travel
Knowledge of Dealership Operations
Experience analyzing data and building action plans
Comfortable with technology
Teaching mindset, always asking 'how can we make this better'
2+ years of Customer Experience
Preferred
College degree or currently working towards a degree
Previous experience as a teacher, educator, or in a trainer role
Organized and progressive mindset
Comfortable in a fast-paced, autonomous workspace
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
Company data provided by crunchbase