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Onsite Support Analyst jobs in United States
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Concept Technology Inc. · 9 hours ago

Onsite Support Analyst

positionNashville, TN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp
Concept Technology Inc. is a growing company of IT professionals seeking a tech-savvy Onsite Support Analyst. The role involves providing exceptional customer service, troubleshooting various IT issues, and assisting with workstation deployments both onsite and remotely.
Information TechnologyInformation Services
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Comp. & Benefits

Responsibilities

Provide exceptional customer service to all Concept Technology clients with top-notch professionalism
Complete onsite and remote workstation deployments
Resolve help desk requests/issues including troubleshooting applications, hardware, software, and cloud hosted services
Perform user account/profile administration duties
Assist with Service Desk phone support queue, including ticket creation and triage
Work one of three shifts, some days at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm
On-call rotation approximately six times a year; on-call support is weekdays from 6:00pm-10:00pm and weekends from 7:00am-10:00pm

Qualification

Help desk experienceUser account administrationRemote Desktop supportMicrosoft 365 administrationIT infrastructure knowledgeTCP/IP knowledgeProfessional demeanor

Required

At least 1 year of professional IT experience
Experience with user account/profile administration
Remote Desktop support
Microsoft 365/Google tenant administration and troubleshooting
Working knowledge of IT infrastructure components and services (DNS, Print, File)
Advanced printer/peripheral device troubleshooting
TCP/IP, DNS, and DHCP
Professional appearance & demeanor
Reliable transportation

Preferred

Help desk and ticketing system experience preferred

Benefits

100% Company-paid medical, dental, vision, and basic life insurance
401(k) with employer matching
Collaborative and growth-focused work culture
Paid time off (first year starts at 3 weeks)
Company laptop and smartphone

Company

Concept Technology Inc.

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Concept Technology is an information technology company offering managed IT services.
dateFounded in 2003
location
Nashville, Tennessee, USA
people-size11-50 employees
web-link
http://concepttechnologyinc.com

Funding

Current Stage
Early Stage

Leadership Team

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James Fields
Founder and CEO
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Megan Long
Chief Operating Officer
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Company data provided by crunchbase