Acrisure · 11 hours ago
Systems Specialist
GRAND RAPIDS, MI
Full-time
Onsite
New Grad, Entry LevelAcrisure is a global fintech leader that provides customized solutions across various sectors. They are seeking a Systems Specialist responsible for setting up and maintaining clients in their employee benefit administration system, Employee Navigator.
FinanceProperty & Casualty InsuranceFinancial ServicesInsuranceInsurTech
Responsibilities
Configure customized benefit administration systems to meet the needs of our clients
Work with clients and account management teams to understand client needs; review details of benefit plans and policies to determine system configuration
Responsible for implementing, renewing, and ongoing service of the benefit administration system
Work with clients, carriers and payroll vendors to configure file feeds between systems
Train and support clients and account managers on to use the benefit administration system
Provide the first line of support for our clients utilizing the Employee Navigator platform
Collaborate with teammates on process improvements and strategies to make the most out of the software
Work with general direction to resolve issues and provide solutions, with guidance in complex situations
Qualification
Required
Excellent verbal and written communication skills
Strong organizational and time management skills, along with a demonstrated attention to detail
Ability to work in a fast-paced environment and meet deadlines
Must have a strong problem-solving ability to help address issues
Must take initiative and be able to work well independently
Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
Be a motivated problem solver who can accurately document and communicate issue
Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint with experience collaborating efficiently in M365 (OneDrive, MS Teams, SharePoint)
High school diploma or recognized equivalent is required
Experience working in Employee Benefits
Experience working in Benefits Administration systems like EASE and Employee Navigator
Benefits
Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
Company
Acrisure
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.
Founded in 2005
10001+ employees
H1B Sponsorship
Acrisure has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$11.37BKey Investors
Bain Capital Special SituationsAbu Dhabi Investment AuthorityBDT & MSD Partners
2025-06-06Debt Financing· $550M
2025-05-20Private Equity· $2.1B
2024-06-05Debt Financing· $1.6B
Leadership Team
Greg Williams
Co-Founder, Chairman & CEO
Mark Wassersug
Chief Technology Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2025-12-08
Company data provided by crunchbase