Mitchell Martin Inc. · 1 day ago
Service Desk Technician
United States
Full-time
Remote
Entry Level
$11.76/hr - $16.80/hr
2+ years expMitchell Martin Inc. is seeking a remote Service Desk Technician on a contract basis to provide technical support to various locations with unique infrastructure needs. The role involves handling support requests, documenting issues, and ensuring excellent customer service while using various technologies.
AccountingConsultingHealthcareHuman ResourcesInformation TechnologyB2BBookkeeping and PayrollHealth CareStaffing Agency
Responsibilities
Deliver exceptional customer service by demonstrating empathy and understanding
Utilize knowledge bases to troubleshoot hardware and software issues
Support connectivity and troubleshooting for various devices and systems
Manage remote desktop and network configurations
Handle critical issues with urgency and escalate as needed
Qualification
Required
2 years of experience in technical support or customer service roles
Strong communication and multitasking skills
Ability to work in high-pressure environments
Preferred
Technical degree or relevant certifications preferred
Experience with service management software is a plus
Company
Mitchell Martin Inc.
Mitchell Martin Inc.
501-1000 employees
H1B Sponsorship
Mitchell Martin Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (104)
2023 (156)
2022 (122)
2021 (157)
2020 (253)
Funding
Current Stage
Late StageLeadership Team
Anthony Giardina, PMP
Chief Technology Officer
Joseph Schimpf
CFO
Recent News
2025-12-30
Kansas City Business Journal
2024-12-24
2023-01-09
Company data provided by crunchbase