Bright Horizons · 16 hours ago
Senior Director, UX Design
Newton Massachusetts 02459
Full-time
Hybrid
Director/Executive
$177K/yr - $199K/yr
10+ years expBright Horizons is a leading education and care company that helps employees thrive at work and at home. The Senior Director, UX Design will set the UX Design direction and strategy across all digital products, leading the UX practice and aligning cross-functional stakeholders to create impactful product experiences.
EducationHealthcareEdTechE-LearningHealth Care
No H1B
Responsibilities
Define and champion a clear UX vision and strategy that aligns with company goals and product roadmaps
Establish UX as a strategic partner across Product, Engineering, and the business
Influence executive decision‑making by connecting user insights to outcomes such as adoption, satisfaction, and business impact
Define information architecture, navigation, and interaction models that simplify complex offerings
Champion accessibility (WCAG 2.2) and inclusive design principles
Lead the development, governance, and evolution of comprehensive digital design guidelines that unify and streamline all web and digital interfaces, ensuring consistency, scalability, and an exceptional user experience across platforms
Establish a test-and-learn culture: lead A/B and multivariate testing programs to validate design hypotheses
Establish and manage a structured, compliant workflow that governs experience releases ensuring clarity, consistency, and efficient cross-team execution
Partner with Product and Marketing teams to optimize conversion funnels, engagement metrics, and personalization
Partner with Brand leadership and external agency partners to bring modernized design and brand compliance across web and mobile interfaces
Partner with internal creative teams to ensure seamless integration of brand design principles across all digital touchpoints, delivering a consistent and cohesive experience from offline to online assets
Work closely with the CX leader to align UX strategy with broader customer experience goals
Collaborate with Product, Marketing, and Engineering to ensure seamless execution of design initiatives
Leverage insights from CX data and user testing to continuously evolve and modernize the digital experience, ensuring the brand remains innovative, relevant, and future-focused
Manage and mentor a team of UX designers and foster a culture of innovation and continuous improvement
Drive qualitative and quantitative research (journey mapping, usability studies, analytics reviews) to inform design decisions
Ensure research is embedded early and often in product development and not treated as a downstream activity
Translate insights into actionable design recommendations and prioritize based on impact
Collaborate with and support designers in delivering best-in-class designs
Act as a bridge between the Design team and the Engineering, Product Management, and Marketing teams by making sure interdependencies are understood and planned for
Identify team needs with regard to process, tools, documentation, asset management, etc
Point out connections and reconcile possible collisions between different product offerings, features, and platforms
Measure, implement or drive changes to make sure designers are working at optimum efficiency
Collaborate with internal business partners throughout various departments
Evaluate and implement new tools with designers, researchers, and cross-functional partners to solve for our growing need to collaborate holistically across the organization
Work with Product Managers to conduct user research, facilitate user testing and provide solution-oriented recommendations based on the results
Collaborate with design teams to create and manage the corporate design system
Build, mentor, and retain a team of UX researchers, product designers, and managers
Qualification
Required
Bachelor's Degree - Required
10 years of UX experience, including enterprise website ownership or large-scale digital experience design
5 years of people leadership experience
Preferred
Proven success designing for multi-audience platforms (Consumer + B2B)
Expertise in user research, interaction design, accessibility, and design systems
Strong understanding of CRO, analytics, and experimentation frameworks
Ability to thrive in ambiguous environments and lead through influence
Exceptional communication and stakeholder management skills
Benefits
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
Company
Bright Horizons
Bright Horizons provides education and child care to fit the way people learn, live and work today.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.43B2025-08-21Post Ipo Debt· $450M
2018-03-26Post Ipo Secondary· $390.88M
2017-11-09Post Ipo Secondary· $262.5M
Leadership Team
Kara Conley
Vice President, Care Delivery
Recent News
2025-11-12
Business Wire
2025-11-05
MarketScreener
2025-10-31
Company data provided by crunchbase