Camco · 23 hours ago
Claims Coordinator, Deductions and Disputes
Greensboro, NC
Full-time
Onsite
Entry, Mid Level
2+ years expCamco is seeking a Claims Coordinator for Deductions and Disputes to enhance customer satisfaction by managing customer deductions and disputes. The role involves investigating claims, coordinating with various internal teams, and maintaining organized documentation to support recovery efforts.
Real EstateConsumer GoodsManufacturing
Hiring Manager
Mary Morgan Ransom
Responsibilities
Identify, categorize, and accurately log all customer deductions (pricing discrepancies, shortage claims, promotional allowances, etc.) into company systems in a timely manner
Investigate and validate deductions by researching purchase orders, invoices, bills of lading, promotional agreements, and other supporting documentation
Coordinate recovery efforts with customers to secure repayment of unauthorized or invalid deductions
Partner proactively with Warehouse, Customer Service, Sales, Finance, and other internal stakeholders to gather documentation and resolve claims efficiently
Communicate clearly and professionally with customers and internal teams to align outcomes and prevent recurring issues
Maintain organized and audit-ready documentation, including agreements, SOPs, and supporting files
Identify trends, root causes, and recurring deduction issues; recommend process improvements to reduce future claims
Support departmental initiatives and perform administrative tasks as needed to help achieve team objectives
Maintain accurate deduction records and dashboards
Provide weekly and monthly reporting to leadership on recovery rates, aging, trends, and key deduction drivers
Qualification
Required
2+ years of experience in Customer Operations, Customer Service, Order Management, Accounts Receivable, or related fields involving deductions or disputes
Strong numerical accuracy and analytical skills
Collaborative communicator capable of navigating difficult conversations
Proficiency in Microsoft Excel, Word, and ERP systems
Proactive, process-improvement mindset
Preferred
Experience with PowerAutomate, PowerBI, and related systems preferred
Benefits
401k with company match
Participation in company health (medical, dental) insurance plans. Supplemental insurance offered
Promote work/life balance including paid time off and paid holidays
Company
Camco
Camco leads the future of RV living with innovative and advanced technology, engineering solutions for simpler, safer, and more enjoyable outdoor living.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gareth Jones, ACA
Chief Financial Officer
David Carlson
CIO
Recent News
2025-07-09
2025-06-22
2025-06-21
Company data provided by crunchbase