YMCA of Greater Charlotte · 17 hours ago
Program Manager of Conference & Retreat: Camp Thunderbird
Lake Wylie, SC
Full-time
Onsite
Mid Level
$40K/yr - $51K/yr
3+ years expYMCA of Greater Charlotte is seeking a Program Manager for Conference & Retreat at Camp Thunderbird. This role involves providing leadership and oversight for YMCA program areas, focusing on program development, budget management, and staff leadership to enhance program quality and community impact.
Non-profit Organization Management
Hiring Manager
Jarontae Walker
Responsibilities
Lead planning, execution, and evaluation of assigned program areas to ensure quality, innovation, and alignment with YMCA goals
Manage program budgets up to $1M, ensuring fiscal accountability and achievement of revenue and expense targets
Hire, train, supervise, and evaluate front-line supervisors and staff to deliver high-quality member and participant experiences
Monitor program performance metrics (e.g., participation, revenue, retention) and adjust strategies as needed
Develop and implement program enhancements based on participant needs, feedback, and industry best practices
Foster strong relationships with members, participants, families, and community partners to support engagement and growth
Ensure consistent application of YMCA policies, procedures, and safety standards across assigned programs
Collaborate with cross-functional teams to support branch and association-wide initiatives
Resolve escalated participant or parent issues with professionalism and service recovery strategies
Qualification
Required
Minimum 3 years of program management or supervisory experience in a related field
Demonstrated success in budget management and fiscal accountability
Experience hiring, supervising, and developing staff teams
Strong skills in program development, innovation, and evaluation
Ability to analyze data and apply insights to improve performance
Strong interpersonal, communication, and conflict-resolution skills
Demonstrated ability to build and maintain community and member relationships
Experience working in a fast-paced, multi-program environment
Commitment to the mission, values, and standards of the YMCA
All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte
Preferred
Bachelor's degree in recreation, education, business, or related field preferred
Company
YMCA of Greater Charlotte
The Y is one of the nation’s leading nonprofits strengthening communities through youth development, healthy living and social responsibility.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gene Johnson
Interim CEO
Lynn Lomax
COO/Senior Vice President of Operations
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