Crusoe · 1 day ago
Incident Manager
San Francisco, CA - US
Full-time
Onsite
Mid, Senior Level
4+ years expCrusoe is a company focused on accelerating the abundance of energy and intelligence through sustainable technology. The Incident Manager will uphold service reliability and customer trust by managing high-visibility incidents and developing strategies for effective incident response and data-driven resiliency.
Artificial Intelligence (AI)Cloud ComputingEnergyAI InfrastructureData CenterEnergy ManagementOil and Gas
Responsibilities
Handle the "Storm": Lead incident responses for high-visibility issues, ensuring minimal disruption to customer operations. You will act as the calm anchor during crises, managing communication and strategy to maintain customer trust during outages or critical failures
Analytics & Reliability: Utilize data analytics to identify trends in incidents, translating these insights into actionable strategies for greater system resiliency and reliability
Preventative Strategy: Develop robust incident response strategies and designs. Focus on the "preventative piece" by conducting deep post-incident reviews to ensure root causes are addressed and recurrences are eliminated
Troubleshoot and Resolve: Diagnose and resolve complex technical issues related to Infiniband, containerization, and distributed training
Implement and Optimize: Guide and assist customers in implementing and optimizing their HPC infrastructure to achieve maximum performance and efficiency
Educate and Empower: Develop and deliver training materials, including internal training sessions, documentation, and knowledge base articles, to empower customers to effectively utilize our solutions
Collaborate Internally: Work closely with internal engineering and product teams to provide valuable customer feedback. You will act as a key technical resource, helping our Customer Support Engineers (CSEs) and Customer Success Managers (CSMs) understand and resolve complex product issues
Qualification
Required
4-5 years of customer-facing experience
3-5+ years' experience in a team leadership role acting as a liaison with external/internal customers
Proven track record in crisis management, capable of navigating high-pressure situations with a focus on customer experience
Proven problem-solving mindset with the ability to diagnose and resolve complex technical issues
Excellent communication skills, both written and verbal
Strong technical experience with Linux, Virtualization, Kubernetes, and handling customer incidents
Solid understanding of the TCP/IP stack and Infrastructure-as-Code (IaC) practices
Preferred
NVIDIA, Linux, and Kubernetes certifications
Programming skills with one or more programming languages
Benefits
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid Commuter FSA benefit of $200 per month
Company
Crusoe
Crusoe is a vertically integrated AI infrastructure company that builds and operates data centers powered by energy sources.
1001-5000 employees
H1B Sponsorship
Crusoe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (14)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$3.9BKey Investors
Mubadala Capital,Valor Equity PartnersVictory Park CapitalBrookfield Asset Management
2025-12-19Secondary Market
2025-10-23Series E· $1.4B
2025-08-25Debt Financing· $175M
Leadership Team
Chase Lochmiller
Co-Founder and Chief Executive Officer
Cully Cavness
Co-Founder, President and Chief Strategy Officer
Recent News
2026-02-07
2026-01-22
Company data provided by crunchbase