WestRock Company · 8 hours ago
Technical Services Technician
Smyrna, GA
Full-time
Onsite
Senior Level
5+ years expWestRock Company is a global leader in sustainable paper and packaging solutions, seeking a Technical Services Technician. The role involves providing technical support to customers and field technicians, developing electrical upgrade kits, and assisting with machinery configuration.
SustainabilityManufacturingLogisticsCommercialPackaging ServicesPaper Manufacturing
Responsibilities
Respond to technical support requests via telephone, email and text message
Diagnose and resolve machinery hardware, software and network issues
Up to 30% of travel may be required to diagnose & repair machinery
Configuring electrical components prior to shipment to customer
Documenting technical service calls and training AI models
Wiring and testing PLC’s, servo drives/controllers, safety relays/controllers, VFDs and HMIs
Assist in developing field machinery upgrade kits including wiring and programming
Participate in programming, testing and installation of machinery in testing lines
Create technical bulletins, procedures and troubleshooting guides
Remotely troubleshoot servo systems, PLC code and HMI applications
Follows all Smurfit Westrock safety protocols in addition to following state and federal safety laws and regulations
Perform field machinery electrical upgrades
Qualification
Required
5+ years experience in PLC programming, servo systems, HMI development software and safety controllers
Troubleshooting/setup experience on pneumatic components, vision systems, VFDs, sensors, hot glue systems, safety devices
Experience working on/troubleshooting 480/230 volt AC systems
Experience with multi-axis servo-driven equipment including AB and Rexroth
Ability to work on multiple projects simultaneously
Professional English (reading, writing, and speaking)
Ability to create and maintain virtual machines on PC
Ability to cover weekly rotational 24/7 technical support line
Setting up and troubleshooting machine Ethernet/ProfiNet networks
Wiring & troubleshooting experience on safety circuits, motor controls and 24-volt control circuits
Preferred
Experience with hot glue systems
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase