Northwell Health · 1 day ago
Genesys Cloud Engineer - Senior Enterprise Communications Engineer
United States
Full-time
Remote
Mid, Senior Level
$91K/yr - $158K/yr
3+ years expNorthwell Health is seeking a highly skilled and experienced Genesys Cloud Engineer to play a pivotal role in the design, implementation, and optimization of their Genesys Cloud Contact Center and Unified Communications systems. The role involves translating business requirements into technical solutions and ensuring seamless migration and integration with existing enterprise systems.
Medical DevicePublishingConsultingHealthcareHealth CareHealth DiagnosticsMedical
Responsibilities
Responsible for engineering and integrity of the networking and communication system’s software, hardware, and configurations
Responsible for identifying, engineering/designing and programming of networking infrastructure and communication applications
Develops knowledge base documents and conducts knowledge transfer among engineering team
Assists in the review and evaluation of project requests and recommends appropriate action
Administers installation and repair services
Responsible for first level problem resolution for all health system locations
Gives guidance and direction to engineering team and outside service technicians
Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions
Qualification
Required
Bachelor's Degree required, or equivalent combination of education and related experience
3-5 years of relevant experience, required
Deep technical expertise in Genesys Cloud
Strong problem-solving abilities
Excellent collaboration skills to work with various stakeholders across the organization
Preferred
Genesys Cloud Certified Professional or Genesys Cloud Certified Architect certification(s)
Proficiency in scripting languages (e.g., Python, PowerShell) for automation or custom integrations
Experience with identity management solutions (Azure AD) and SCIM provisioning
Experience with reporting tools and analytics within Genesys Cloud
Prior experience migrating from legacy on-premise contact center/UC systems (e.g., Cisco, Avaya, Genesys Engage) to a cloud platform
Company
Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
10001+ employees
H1B Sponsorship
Northwell Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$58.3MKey Investors
National Institute of Mental HealthNational Human Genome Research InstituteBreakthrough Discoveries
2025-12-02Grant· $4M
2025-10-23Grant· $3.2M
2025-06-16Grant· $2.3M
Leadership Team
Michael Dowling
President and CEO
Nick Stefanizzi
Chief Executive Officer at Northwell Direct
Recent News
Morningstar.com
2025-12-15
Company data provided by crunchbase