NFI Group Inc. · 9 hours ago
Desktop Support Analyst
Anniston, AL
Full-time
Onsite
Mid Level
3+ years expNFI Group Inc. is a leader in sustainable mobility solutions through transit buses and technology. They are seeking a Desktop Support Analyst to provide technical support for desktop applications, hardware, and network connectivity, ensuring timely resolution of technical issues for all end users.
TransportationManufacturingInfrastructureService Industry
Responsibilities
Provide technical support for desktop applications, PC/laptop hardware, operating systems, printers, network connectivity, telephony, mobile devices, and remote access tools
Handle inbound support requests through a centralized helpdesk call queue
Deliver after-hours on-call support on a rotational schedule
Log, track, document, and escalate incidents and service requests using an IT ticketing system
Administer and maintain user accounts following established access management procedures
Process requests for new hardware and software; evaluate options, obtain vendor quotes, and recommend solutions
Execute MAC (Move/Add/Change) activities for workstations, software, and telephony systems
Maintain accurate records in the IT Asset Management system for all hardware inventory and locations
Manage Software Asset Management, ensuring license compliance and up-to-date records
Develop and maintain technical documentation and support procedures
Maintain an organized, safe workspace aligned with 5S and operational excellence standards
Foster a professional, respectful, and collaborative work environment
Support additional IT and operational tasks as assigned
Qualification
Required
Post-secondary education in Information Technology or a related field
Industry certifications such as CompTIA A+ (or equivalent)
3-5 years of experience in a related IT support or helpdesk environment
Strong customer service orientation with the ability to support users of varying technical skill levels
Excellent organizational and time-management skills, with the ability to prioritize multiple requests
Ability to lift to 50 lbs
Ability to traverse stairs to and from the office, shop and warehouse areas
Estimated 5 days a year for training or service in another location
Benefits
Competitive Wages and comprehensive benefit package with Immediate benefit eligibility
Paid holidays and vacation
401K with generous company match
On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
Advancement opportunities within our family of companies
Company
NFI Group Inc.
TSX: NFI, OTC: NFYEF; TSX: NFI.DB Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.09BKey Investors
Prairies Economic Development CanadaColiseum Capital Management
2025-05-07Post Ipo Debt· $933.65M
2024-10-25Grant· $10.8M
2023-05-11Post Ipo Equity· $150M
Leadership Team
Brian Dewsnup
Chief Financial Officer
Paul Soubry
Advisor
Recent News
Globe and Mail
2025-12-20
MarketScreener
2025-12-18
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