Zenith Services Inc. · 5 hours ago
Technical Writer
Berkeley Heights, NJ
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expZenith Services Inc. is looking for a Technical Writer to create and manage documentation for their products. The role involves researching, writing, and editing technical content, collaborating with cross-functional teams, and ensuring the accuracy and clarity of documentation.
EducationConsultingRoboticsInformation TechnologyTraining
Hiring Manager
Gaurav Kumar
Responsibilities
Research and Information Gathering: Interviewing product managers, studying product samples, and gathering data to understand the product's features and functionality
Content Creation: Writing, editing, and proofreading content for accuracy, clarity, and consistency
Audience Analysis: Assessing the needs and technical knowledge of the intended audience (e.g., end-users, technicians, or developers) to adjust the tone and technical level of the documentation
Documentation Management: Organizing information, creating diagrams, charts, or other visual aids, and managing documentation systems (such as content management systems or wikis)
Collaboration: Working with cross-functional teams, including engineering, QA, and customer support, to ensure documentation aligns with product development and user needs
Review and Testing: Incorporating user feedback to update and improve content and testing documentation for usability and accuracy
Qualification
Required
Industry Knowledge: Banking, Payment and Credit Card domain experience
Experience: 10 to 12 Years of industry experience
Experience in Credit Card issuer area like card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection
monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing
Payments, Rewards, Rules processing, Configurations, and Reporting
regulatory compliance in the area of interest rate, and cardholder data
how credit card issuer lifecycle works for business / merchant, financial institutes
Research and Information Gathering: Interviewing product managers, studying product samples, and gathering data to understand the product's features and functionality
Content Creation: Writing, editing, and proofreading content for accuracy, clarity, and consistency
Audience Analysis: Assessing the needs and technical knowledge of the intended audience (e.g., end-users, technicians, or developers) to adjust the tone and technical level of the documentation
Documentation Management: Organizing information, creating diagrams, charts, or other visual aids, and managing documentation systems (such as content management systems or wikis)
Collaboration: Working with cross-functional teams, including engineering, QA, and customer support, to ensure documentation aligns with product development and user needs
Review and Testing: Incorporating user feedback to update and improve content and testing documentation for usability and accuracy
Excellent Writing Skills: The ability to present complex information clearly and succinctly, with a strong grasp of grammar, style, and syntax
Technical Aptitude: A strong interest in and the ability to quickly grasp technical concepts and new tools. A background or degree in a relevant technical field (e.g., computer science, engineering) can be beneficial
Attention to Detail: Meticulous proofreading and editing skills to ensure accuracy and functionality
Research and Analytical Skills: The capacity to break down complex data, analyze information, and organize it logically for the reader
Collaboration and Communication: Strong interpersonal skills for effectively communicating with diverse teams and stakeholders
Software Proficiency: Familiarity with documentation tools (e.g., MadCap Flare, Oxygen XML Author), content management systems (CMS), and common office software (e.g., Microsoft Office Suite)
Company
Zenith Services Inc.
Zenith Services Inc.
51-200 employees
H1B Sponsorship
Zenith Services Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (16)
2023 (17)
2022 (19)
2021 (31)
2020 (55)
Funding
Current Stage
Growth StageCompany data provided by crunchbase