Availity · 9 hours ago
Cloud Device Management Engineer
United States
Full-time
Remote
Mid Level
3+ years expAvaility is a leading healthcare engagement platform delivering revenue cycle and related business solutions for healthcare professionals. The Cloud Device Management Engineer will design, implement, and support secure endpoint management for macOS, iOS, and Android devices, driving innovation and automation in user environments.
WellnessHealthcareHospitalFitnessHealth Care
No H1B
Responsibilities
Design and maintain Apple and Android device management architecture across Intune (MDM & App Protection/MAM) and administer Jamf Pro, ensuring alignment with security, compliance, and user experience goals
Define enrollment strategies (ADE/DEP or AMAPI), ownership models (corporate vs BYOD), and policy baselines for macOS/iOS/iPadOS/Android
Operationalize Zero Touch provisioning via Automated Device Enrollment (ADE); integrate with Azure AD/Entra ID, endpoint protection and inventory systems
Build and manage configuration profiles, compliance policies, conditional access, device restrictions, Wi Fi/VPN, certificates (SCEP/PKCS), and app protection policies for iOS/iPadOS/Androids
Partner with IT Support teams, Security, Networking, and end users to ensure optimal device performance. Identifies opportunities for continuous improvement
Document processes, configurations, and troubleshooting steps in knowledge bases. Translate business requirements into efficient and effective technical solutions
Project delivery – Ensures that project plans are developed for initiatives, updates are communicated, and milestones are met. Ensure delivery of expected business benefits on time and within budget
Teamwork – Serve as a resource and mentor in assigned daily support/operations and deployments and ensure solutions meet business requirements, scalability, and established metrics (SLAs). Consults and advises leadership, project teams, support teams and end users on how to optimize corporate systems and platforms
Build and sustain vendor relationships, negotiate contracts, and manage software licensing as assigned
Responsible and accountable for proactive communication and notifications regarding issues and meeting internal customer needs. Communicates plans, project process/status and critical issues to management and team
Observability and Metrics - build and maintain dashboard metrics on environment health and productivity for both IT and business consumption
Participate in On-Call rotation and assist in incident troubleshooting for prompt mitigation of issues
This role is primarily remote; however, occasional travel to our Jacksonville, FL office may be required to support team collaboration or business needs
Understands and complies with ethical, legal and regulatory requirements applicable to our business
Qualification
Required
Bachelor's degree in Information Technology or equivalent work experience and 3+ years experience in IT Infrastructure and End User Support
Solid knowledge and understanding of cloud-based systems (Jamf, Intune, M365), security requirements, infrastructure, systems administration, application systems, networking and computing devices. Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, and Outlook)
Strong hands-on experience and proficiency with Jamf Pro, Apple Business Manager, and understanding of macOS and iOS operating systems, hardware and tools
Experience with scripting languages for automation and troubleshooting
Familiarity with identity and access management (IAM), SSO, networking, and security in cloud contexts
Excellent problem solving and analytical skills
Strong documentation and governance mindset
Ability to work independently and collaboratively in a team environment under minimal supervision. Thrives in a fast-paced environment with exceptional planning, organizational, analytical, problem-solving, and decision-making skills
Expertise in the ability to produce detailed reports on key metrics and KPI
Demonstrated excellent customer service, interpersonal and leadership skills in communication, both written and verbal at all levels of an organization. Established record as an effective collaborator
Detail oriented with a focus on continuous improvement
Preferred
Preferred certifications: Jamf 200 or 300 certification, Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT), MD-102 Microsoft 365 Endpoint Administrator
Experience with enterprise networking, VPN, and security tools
Experience with ITIL practices and ticketing systems (ServiceNow) and managing in an Agile environment utilizing Jira for work organization and completion
Benefits
Competitive salary
Bonus structure
Generous HSA company contribution
Healthcare
Vision
Dental benefits
401k match program
Unlimited PTO for salaried associates + 9 paid holidays
19 days of PTO for hourly associates
Reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Education reimbursement
Paid Parental Leave for both moms and dads
Community engagement opportunities
Company
Availity
Availity offers a free access to real-time information and instant responses for healthcare professionals.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Novo HoldingsFrancisco Partners
2021-07-07Secondary Market
2017-10-19Private Equity· $200M
Leadership Team
Russ Thomas
Chief Executive Officer
Frank Petito
Chief Financial Officer
Recent News
2026-02-06
2026-01-16
2026-01-16
Company data provided by crunchbase