Walmart Canada · 22 hours ago
Senior Analyst, Program Management (Claims Services)
Bentonville, AR
Full-time
Onsite
Mid, Senior Level
$60K/yr - $110K/yr
2+ years expWalmart Inc. is seeking a Senior Analyst in Program Management to enhance quality execution and continuous improvement in Walmart Claims Services. The role involves analyzing claim reviews, developing improvement plans, and collaborating with various stakeholders to ensure effective claims handling practices.
RetailE-CommerceLogisticsDeliveryShopping
Responsibilities
Support continuous improvement by measuring and analyzing aggregate claim reviews, identifying trends, risks, and quality drivers across claim portfolios
Partner with claims management and business leaders to analyze and communicate findings to underwriting regional management, claims leadership, and actuarial partners
Assist in the annual selection of aggregate accounts and develop structured workflows to ensure reviews are completed accurately and within established timelines
Perform thorough analysis of reserve adequacy, evaluate results, and translate findings into clear themes and priority focus areas
Collaborate with claims management to develop actionable improvement plans, outlining tasks, resources, and timelines to address identified gaps in claim handling quality
Lead aggregate review processes end-to-end, including pre-review planning, file selection, stakeholder communication, execution oversight, and final reporting
Provide training and guidance to managers on the use of quality review tools, results interpretation, and dashboards to support effective analysis and decision-making
Engage with multiple internal and external partners, including Underwriting, Claims, Internal Audit, TPAs, and Accounts, as required
Serve as a strong contributor to the Claims Quality Assurance team by sharing insights, corrective actions, best practices, and QA collateral across claims units, inclusive of internal and TPA quality reviews
Stay current within the claims and insurance environment, including jurisdictional changes, regulatory requirements, and applicable licensing considerations
Ensure regulatory compliance, risk controls, and audit-ready governance
Qualification
Required
Bachelor's degree in Business or related field OR 2 years' experience in project management or related field
1 year's experience using Microsoft Office tools (for example, Word, Excel, and PowerPoint)
Working knowledge of the insurance industry and claims handling practices, including experience in carrier and/or third‑party administrator (TPA) environments
Technical understanding of Workers' Compensation and/or Liability lines of business, including claim lifecycle fundamentals and quality standards
Demonstrated ability to analyze aggregated and complex data sets, identify trends and root causes, and translate findings into clear insights
Experience providing analysis and recommendations to management, supporting quality, performance, or operational decision‑making
Strong written, verbal, and interpersonal communication skills, with the ability to convey findings to diverse audiences
Proficiency with information systems and analytical tools, including Microsoft Office applications (Excel, Word, PowerPoint, Access) and web‑based platforms
Ability to work independently with minimal supervision while contributing effectively in a team environment
Proven time management and organizational skills, with the ability to manage multiple priorities and meet established deadlines
Preferred
Experience performing or supporting aggregate claim reviews, quality assurance reviews, or program‑level analysis
Experience evaluating reserve adequacy, quality outcomes, or claim handling trends across portfolios
Prior experience partnering cross‑functionally with Claims Management, Underwriting, Actuarial, Internal Audit, or external TPAs
Experience developing or supporting action plans to address quality gaps or operational risks
Familiarity with multi‑jurisdictional claims handling, regulatory considerations, or licensing requirements
Experience supporting training, dashboards, or quality tools to improve consistency and insight adoption
Background in claims operations, quality assurance, shared services, or transformation environments
Budget management experience, Merchandising, marketing, ecommerce, operations, logistics, supply chain, or related field
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Packaging-Gateway.com
2026-02-04
Canada NewsWire
2025-12-18
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