NEOGOV · 2 days ago
Junior Systems/Network Administrator - Public Safety
Winchester, VA
Full-time
Onsite
New Grad, Entry Level
$64K/yr - $64K/yrNEOGOV is seeking a Junior Systems/Network Administrator to support public safety operations for the City of Winchester. The role involves troubleshooting and resolving technical issues, assisting with IT infrastructure, and maintaining system security for public safety systems.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Responds to and resolves service requests and incidents escalated from the help desk or junior technical staff in support of public safety operations, including Police, Fire, EMS, and 911/Dispatch personnel, and provides guidance and assistance to technical support staff as needed
Troubleshoots and resolves issues related to Windows-based workstations, laptops, mobile data computers (MDCs), operating systems, and standard enterprise applications used in public safety environments
Assists with the installation, configuration, testing, and support of IT infrastructure supporting public safety facilities, dispatch centers, stations, and field operations, including workstations, servers, network devices, wireless access points, and related equipment
Supports the administration and maintenance of Active Directory, including user and group accounts, organizational units, group policy, and access permissions, with attention to CJIS and public safety security requirements
Assists in supporting public safety systems such as Computer-Aided Dispatch (CAD), Records Management Systems (RMS), 911 call-handling systems, and related interfaces under the guidance of senior technical staff
Participate in scheduled and unscheduled maintenance windows, system upgrades, outages, and monthly patching activities to ensure high availability of public safety systems
Supports and assists with administration of Voice over IP (VoIP) and telephony systems used in public safety and administrative environments
Helps maintain system security and compliance with CJIS Security Policy and other applicable regulations by following established procedures for access control, auditing, and data protection
Creates and maintains technical documentation, standard operating procedures, and system configurations related to public safety IT systems and supported infrastructure
Assists with troubleshooting network, server, and application issues affecting public safety operations, escalating complex issues as appropriate
Works collaboratively with vendors, public safety staff, and internal IT teams to resolve issues and support ongoing projects
Participates in incident response, outage resolution, and post-incident reviews related to public safety technology systems
Maintains awareness of emerging technologies and best practices related to public safety IT, networking, cybersecurity, and infrastructure operation
Aids in resolving problems related to enterprise applications, authentication services, and shared resources
Creates and maintains technical documentation for procedures, configurations, problem resolutions, and assigned projects
Qualification
Required
Any combination of education and experience equivalent to an associate degree in computer science, information systems, or related field
Relevant experience providing computer and network support
Experience supporting Windows desktop and server operating systems, including installation, configuration, troubleshooting, and repair of personal computer hardware and software
Experience in the design, installation, and support of complex local and wide area networks
Experience supporting email systems, internet connectivity, and web-based resources
Working knowledge of Microsoft desktop and server operating systems, Office 365, Active Directory, Group Policy, and user access management
Working knowledge of Ethernet-based wired and wireless networks and core network concepts, including DNS, DHCP, TCP/IP, and related protocols
CompTIA A+ CE Certification
CompTIA Net+ CE Certification
Possession of a valid and appropriate driver's license
Ability to read and comprehend
Ability to write using proper grammar, punctuation, and spelling
Ability to speak and communicate effectively using correct English
Comprehensive knowledge of the operation, uses, and capabilities of personal computer hardware and software
Expansive knowledge of the Microsoft Windows server environment
Knowledge of local and wide-area network systems
Ability to function as an integral team member with knowledge of customer service standards and procedures
Ability to communicate technical information clearly and concisely to City employees of all levels of technical sophistication
Ability to install and configure computer systems, hardware, and peripherals
Ability to analyze and describe problems graphically and logically, and maintain accurate records
Ability to initiate and sustain multiple projects and complete tasks independently
Ability to set up and utilize maintenance procedures and schedules
Ability to design computer configurations, diagnose the nature and extent of a wide range of computer problems, and give recommendations
Ability to make quick and accurate judgment calls independently
Ability to be flexible regarding work hours if required
Requires light physical effort working almost exclusively with lightweight materials (up to 50 pounds), including but not limited to walking, talking, stooping, kneeling, light lifting, bending, crawling, and gripping
Minimum vision requirements set by the Division of Motor Vehicles
Work is conducted indoors under controlled temperatures
Cell phone, desktop and laptop computer, multi-function printers and scanners, network and server hardware, storage device, basic hand tools, and ladders
Routine use of standard office productivity software, remote access tools, and IT management and monitoring systems
Preferred
Bachelor's degree in a related field
Benefits
This position is eligible for benefits.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase