Edwards Garment · 23 hours ago
Systems Engineer, Level 2
Kalamazoo, MI
Full-time
Onsite
Mid, Senior Level
3+ years expEdwards Garment is a premier brand of quality apparel with over 150 years of experience in serving customers. They are looking for a Systems Engineer, Level 2 to provide critical support for IT tools and systems that enable day-to-day operations, ensuring effective end-user support and IT administration.
FashionManufacturingApparel
Responsibilities
Assist local and remote end users with issues and requests related to hardware and software solutions managed by the internal IT team, and in special cases other software or hardware support
Manage helpdesk system, tickets and requests using the appropriate incident management system and processes. Manage triage of tickets and establish priority
Manage end user IT assets, which includes configuring, deploying, maintaining, tracking and evaluating end of life on PCs, printers, copiers, phones, and mobile devices
Maintain IT systems; including servers, software, network, and firewall with a focus on business value, security, and availability
Appropriately manage devices lifecycle by developing and executing device refresh strategy and plan -e.g. computers, printers, etc-
Develop, document, and maintain procedures and system documentation
Remain connected and up-to-date on new technology releases (e.g. new versions of Windows), and new technical innovations
Help drive IT team culture of customer focus, trusted systems, trusted team and continuous improvement
Proactively continue to develop technical skills that will allow for career growth and the ability to assist with more advanced job responsibilities over time such as network/infrastructure support
Develop and improve IT processes, including writing documentation
Attend and participate in IT and company meetings and events
Proactively identify needs, evaluate and implement technology solutions to solve business problems
Collaborate with and/or manage vendors as needed
Provide input on company-wide IT policies (e.g. mobile device and acceptable use, change control, access controls); Provide input on strategic IT decisions (systems roadmaps, cloud migration strategy, etc)
Work on projects as assigned, ensuring that tasks are completed in a timely manner
Accurately and effectively configure, test, and deploy systems and services
Proactively identify needs, evaluate and implement technology solutions to assist with the project
Qualification
Required
Associate Degree preferred; or extensive demonstrated relevant work experience with some completed college courses and/or certifications
A+, Network+, Security+, and/or MCSA certifications, or similar, are a plus
3 to 7 years of IT systems and infrastructure experience required
Experience deploying and managing cloud-based solutions: email (Office365), DNS, Azure AD
Experience with networking technology including firewall, TCP/IP, VPN, VLANs, DHCP, DNS, FTP/SFTP, wireless
Experience with security technology and best practices including antivirus, email and web filtering, password management, mobile device management, auditing and permissions, two factor authentication, SSO
Experience with server and storage technology including server hardware, VMware, SAN, Windows, SharePoint
Experience with end user technology including Windows, laptop and desktop hardware, Apple and other mobile devices
Strong technical, troubleshooting, and problem solving skills
Sincere, positive, and service minded attitude
Desire and ability to quickly learn new things; ability to research issues and find solutions
Capable of working independently, as well as within a team environment, with minimal instruction; ability to be a team player and is passionate about helping everyone on the team to be at their best
Great verbal and written communication skills
Respect for confidentiality practices
Preferred
Experience with specific tools a plus: Mimecast, Veeam, TrendMicro, 8x8 phone system
Benefits
Annual Bonus Plan
Great Paid Time Off package
Excellent medical plan with options that best fit the associate and the associate’s family
Dental (including orthodontia) and Vision Plan at NO COST to associates
401k (with company match – 1 year of service vesting schedule)
Others like tuition reimbursement and wholesale retail club membership
We like to celebrate! – Celebrations (both Company-wide and departmental) take place throughout the year for achieving milestones and goals
Company
Edwards Garment
Edwards Garment designs and manufactures apparels for corporate and casual markets,specializing in transit and security apparels.
51-200 employees
H1B Sponsorship
Edwards Garment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Gary Schultz
CEO/Chairman
Jose Gomez
Chief Executive Officer
Company data provided by crunchbase