IDR, Inc. · 1 day ago
Technical Support Engineer - UX
San Diego, CA
Full-time
Hybrid
Entry, Mid Level
2+ years expIDR, Inc. is seeking a Technical Support Engineer - UX to join one of their top clients in San Diego, California. This role involves managing complex issues related to the ServiceNow platform and ensuring customer satisfaction through collaboration and technical expertise.
SoftwareRoboticsInformation Technology
Responsibilities
Manage and resolve complex issues related to the ServiceNow platform, ensuring customer satisfaction
Collaborate with internal teams to support and improve platform functionality
Serve as the last point of escalation within technical support, driving issues to resolution
Provide proactive guidance and tactical engagement on critical platform issues
Maintain technical expertise in assigned product areas and deliver training as needed
Qualification
Required
2+ years of professional work experience in a technical support or related role
Experience with JavaScript, HTML, and CSS
Proficiency in frontend browser debugging
Ability to decode JSON strings using JavaScript
Strong understanding of frontend vs. backend development concepts
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase