Northwestern Mutual · 2 days ago
Life Underwriting Manager
Franklin, WI
Full-time
Onsite
Mid, Senior Level
$95K/yr - $176K/yr
7+ years expNorthwestern Mutual is a leading financial services company, and they are seeking a Life Underwriting Manager to oversee and manage the operations of an Underwriting unit. This role involves recruitment, training, and development of underwriters, as well as leading complex projects and ensuring customer service standards are met.
FinanceConsultingHuman ResourcesProperty & Casualty InsuranceProfessional ServicesHealth InsuranceAdviceEmployee BenefitsFinancial ServicesInsuranceLife InsuranceWealth Management
Responsibilities
Plan, direct, and coordinate the activities of an Underwriting unit - maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost
Supervise and direct the work activities and risk analysis of underwriters
Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching
Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction
Coordinate and implement new underwriting guidelines, practices, and procedures
Participate, coordinate or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department
Provide leadership to all aspects of these systems and process improvements including workflow, process changes and systems development initiatives
Act as a liaison to other insurance operations departments when implementing initiatives
Execute change management and communication plans
Develop, implement, and monitor customer service standards for the Field Force
Initiate communication to address and resolve technical problems with field management
Recommend and implement improved service strategies/standards to address work efficiencies.(i.e. divisional workflow roles/responsibilities; work area layout/workflow)
Coordinate designs, and deliver field visitations programs and videoconference to improve Home Office/Field relationships and to communicate New Business practices and changes
Manage the budget for respective unit
Respond to complex/sensitive customer service complaints and questions in compliance with the National Association of Insurance Commission guidelines
Qualification
Required
Bachelor's degree and/or an equivalent combination of education or progressively responsible work experience
Experience may include people management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements
Previous life underwriting experience is strongly recommended
Track record of obtaining results
Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management
Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives
Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition
Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees
A minimum of seven years of operational experience is strongly recommended
Benefits
Flexible work schedules
Concierge service
Comprehensive benefits
Employee resource groups
Company
Northwestern Mutual
Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, and investments.
5001-10000 employees
H1B Sponsorship
Northwestern Mutual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Timothy Gerend
Chairman, President and CEO
Phil Odella
COO/CFO
Recent News
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2026-02-06
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