WelbeHealth · 6 hours ago
Desktop Support III
North Hollywood, CA, USA
Full-time
Hybrid
Mid, Senior Level
$69K/yr - $90K/yr
3+ years expWelbeHealth is dedicated to helping seniors stay in their homes and communities by providing medical care and community-based services. The Desktop Support III position is responsible for delivering high-level technical support to end-users, troubleshooting complex hardware and software issues, and collaborating with support teams to ensure quality outcomes for users.
Medical DeviceHealthcareHospitalHealth CareHealth Diagnostics
Responsibilities
Serve as a subject matter expert for the Desktop Support team
Provide advanced Tier II client support for hardware, software, and network services
Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues
Diagnose and resolve complex end-user device incidents and problems through desktop support services and remote support where appropriate, as well as provide onsite support for clients based on management guidelines if applicable
Collaborate with both Tier 1 and Tier 2 support to ensure quality outcomes for issues
Document detailed notes in the ticketing system and provide accurate and timely customer updates
Maintain accurate inventory records, and if applicable, partner with leadership to create a friendly, productive environment that promotes success, as well as monitor desktop queues ensuring SLAs are met and best ticket practices are being followed
Qualification
Required
Bachelor's degree or higher in an information systems and technology field, computer science, or relevant experience required
Minimum of three (3) to five (5) years of experience required supporting users both remote and in person
Must have valid CADL and be able to travel
Expert level knowledge of Microsoft Windows and Mac iOS
Experience with ServiceNow or other CRM applications
Enhanced knowledge of both On-Prem and Azure Active Directory
Computer hardware and peripherals (desktops, laptops, tablets, printers, A/V conferencing equipment) diagnostics and repair
Network Fundamentals (TCP/IP, DNS, DHCP, WiFi Connectivity)
Security Fundamentals
Remote Support; Remote Desktop, Splashtop
Able to provide high quality customer service in a fast-paced environment
Time management skills are a must as this position is remote
Preferred
ITIL foundation preferred
We are seeking a Desktop Support III individual that ideally has five (5) or more years of experience in both a remote technical support and onsite role
Benefits
Medical insurance coverage (Medical, Dental, Vision)
Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
401K savings + match
Comprehensive compensation package including base pay and bonus
And additional benefits!
Company
WelbeHealth
Unlocking the full potential of our most vulnerable seniors with empathy and love.
501-1000 employees
H1B Sponsorship
WelbeHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$61.23MKey Investors
.406 Ventures,Longitude CapitalLongitude Capital,Ulysses Holdings.406 Ventures,F-Prime
2020-02-10Series C· $30M
2018-06-29Series B· $15M
2017-02-08Series A· $15M
Leadership Team
Si France
Founder & CEO
Becca Miller Rose
Chief Operating Officer
Recent News
2025-09-02
2025-07-08
2025-06-27
Company data provided by crunchbase