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Confidential · 1 day ago

Lead Technical Client Support Specialist

Greater Philadelphia

Full-time

Hybrid

Senior Level

5+ years exp

Confidential is a growing SaaS organization, and they are seeking a Lead Technical Client Support Specialist to manage complex technical escalations. The role involves investigating advanced technical issues, preparing documentation, and communicating findings to clients and internal teams.

Marketing & Advertising

Responsibilities

Investigate and resolve advanced technical issues involving APIs, integrations, data pipelines, and system configurations

Perform root cause analysis and determine when Engineering escalation is required

Prepare detailed escalation documentation and partner with Engineering on resolution

Communicate technical findings clearly to clients and internal teams

Contribute to documentation, reporting, and continuous improvement initiatives

Participate in on-call and incident response rotations

Qualification

Level 2 technical supportTroubleshooting skillsRoot cause analysisAPIs supportSystem integrationsCommunication skillsOrganizational skills

Required

5+ years of Level 2 technical support experience in a SaaS environment

Strong troubleshooting and root cause analysis skills

Experience supporting APIs and system integrations

Excellent communication and organizational skills

Company

Confidential

Silicon Valley, California US, US

51-200 employees

Funding

Current Stage

Growth Stage

Leadership Team

Roshan Syed

Global Talent Partner

Company data provided by crunchbase