Curate Partners · 9 hours ago
Desktop Support Technician
Hingham, MA
Contract
Onsite
Senior Level
$23/hr - $33/hr
5+ years expCurate Partners is seeking a Desktop Support Technician to provide installation, configuration, and ongoing usability of desktop and laptop systems. The role involves Level 2 support, troubleshooting technical issues, and assisting with maintaining desktop systems while ensuring compliance with standards and guidelines.
Cloud ComputingMarketingInformation TechnologyCloud ManagementDigital Marketing
No H1B
U.S. Citizen OnlyHiring Manager
Rachel Murray
Responsibilities
Provide installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines
Build and configure computers and peripherals for new hires, including shipping items to new users
Update and maintain computer inventory and surplus equipment
Level 2 support, resolving technical problems with desktop hardware computing equipment, WIN11 OS, and software applications
Assist in technical upgrading and maintaining of entire desktop systems
End User Support for mobile mail solution
Demonstrates an analytical and systematic approach to problem solving
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences
Qualification
Required
Must be able to go onsite to Hingham, MA office 4x/week
No third party support- there is no sponsorship available, must be a USC or GC holder
This is a contract to hire role
Provide installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines
Build and configure computers and peripherals for new hires, including shipping items to new users
Update and maintain computer inventory and surplus equipment
Level 2 support, resolving technical problems with desktop hardware computing equipment, WIN11 OS, and software applications
Assist in technical upgrading and maintaining of entire desktop systems
End User Support for mobile mail solution
Demonstrates an analytical and systematic approach to problem solving
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences
Working knowledge/support of Windows 11 Operating Systems
Experience supporting/troubleshooting current version of Microsoft Office (M365/O365)
Strong PC imaging/refresh/IMAC experience (MECM)
Support of Network and Personal Print environment
Solid understanding of Active Directory including Organizational Units and containers
Software install/troubleshooting skills
Laptop and Desktop Hardware support (Dell)
Troubleshooting Network connectivity issues
Effective multi-tasker with excellent time management and customer service skills
Strong experience using MECM Collections, MS-AppV, and MS Intune software deployments and support
Experience working with hardware warranty vendors (Dell)
Excellent communication skills
5+ years' experience in Desktop Support
BA or BS degree in technology, related field or requisite experience
Experience working with Service Now Ticketing System, or any equivalent IT service ticketing systems
Preferred
Microsoft certifications preferred
Company
Curate Partners
Curate Partners is a specialized recruitment agency that bridges the talent gap in digital transformation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ian Hambelton CISSP CISM
Chief Information Security Officer
Vijay Kukreja
Chief Consulting Officer
Company data provided by crunchbase