who... a staffing company · 5 hours ago
Infrastructure Specialist
Baltimore, MD
Full-time
Onsite
Senior Level
$75K/yr - $80K/yr
5+ years expWho Staffing is looking for an IT Infrastructure Technician for a full-time, contract-to-hire opportunity with a client at their corporate headquarters in Windsor Mill, MD. The role serves as an escalation point for Tier 1 support and provides advanced technical support to the user base across multiple locations.
ConsultingSoftwareHuman ResourcesInformation Technology
Hiring Manager
Donald Coleman
Responsibilities
Provide advanced troubleshooting and resolution for complex technical issues
Assist Tier 1 support with escalated tickets and provide guidance as needed
Install, configure, and troubleshoot computer hardware and software
Assist with new hire onboarding account setup and change requests
Monitor the helpdesk ticketing system queue and act as the primary point of contact for escalated issues
Coordinate break/fix work with company vendors, including deliveries and installs
Manage IT projects as needed and assist with departmental projects
Qualification
Required
Excellent problem-solving and troubleshooting skills
Detail-oriented approach to tasks
Customer service-oriented attitude
Must have own vehicle (car allowance provided)
A+/Net+/Microsoft certifications required
Advanced knowledge of LAN/WAN networks and TCP/IP troubleshooting
Strong reading, writing, and verbal communication skills
5+ years of IT experience, including supporting a Microsoft Windows environment
Experience maintaining and improving Microsoft 365 environments, including SharePoint and Teams
Capable of working independently as well as part of a team
Flexible, quick learner who is resourceful, perseveres, and understands the value of documentation
Ability to communicate and work with all levels of staff who possess varying degrees of technical skills
Ability to perform physical work, including squatting, kneeling, crawling, using/working on a step ladder, sitting, walking, and standing for sustained periods, as well as the ability to lift up to 25 pounds if needed
Flexibility to work off hours as needed, including some evenings/weekends
Benefits
Car allowance provided
Company
who... a staffing company
WHO - a staffing company, was formed with one driving principle: People matter most. The people of an organization are its lifeblood.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gary Ditto
Founder/President
Recent News
2024-11-03
MarketScreener
2024-06-05
Company data provided by crunchbase