Chase · 17 hours ago
Technical Implementation Manager II
4201 Congress St, Charlotte, NC, 28209, US
Full-time
Onsite
Mid Level
$75K/yr - $107K/yr
3+ years expJPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. The Technical Implementation Manager II will lead and manage treasury product implementation processes for clients transitioning to the Chase banking platform, ensuring a seamless onboarding experience and fostering strong client relationships.
FinanceBankingFinancial Services
No H1B
Responsibilities
Lead the execution of strategic initiatives to ensure a smooth transition for new and existing clients to the Chase banking platform
Own the product implementation process and training experience for your assigned clients
Meet and connect with clients and internal stakeholders through Zoom, Email, and other collaborative technologies
Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management
Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience
Implement mixed payable solutions and support clients with technical specifications for treasury services
Manage client and partner expectations by establishing timelines and dependencies
Demonstrate creative problem-solving skills and take ownership of issues when they arise
Ensure adherence to policy and procedures, maintaining high standards of anti-fraud awareness
Collaborate with a diverse and innovative global team, contributing to a culture of inclusion and growth
Participate in Business Resource Groups to engage with colleagues on topics such as ethnicity, gender, and more
Qualification
Required
3+ years of experience in managing and executing strategic initiatives in a professional field
Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms
Technical project management experience in a dynamic client-facing environment
Strong communication skills with the ability to partner and influence others towards a common goal
Proficiency in data and tech literacy, with a willingness to understand and implement innovation and design thinking techniques
Experience in managing client and internal partner expectations, establishing timelines, and managing dependencies
Comfort in using technology such as Microsoft Office tools, WebEx, and other collaboration tools for enhanced client discussions
Demonstrated ability to build and maintain strong relationships with key partners
Experience in coaching or mentoring team members and managing conflict effectively
Strategic thinking with the ability to adapt to change
Adherence to policy and procedures, meeting or exceeding established Service Level Agreements (SLA)
Preferred
Bachelor of Science or Bachelor of Arts Degree
Passion for learning new operating models, technologies, and industry trends
Technical client consulting experience to support technical roles
Ability to clearly communicate, partner, and influence, leading others to a common goal
Due recognition for professional qualifications attained from reputable training institutes or professional bodies
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
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