Diversified Services Network, Inc. · 13 hours ago
Product Support Engineer
Peoria, IL
Full-time
Onsite
Mid Level
$75K/yr - $80K/yr
3+ years expDiversified Services Network, Inc. (DSN) is seeking a full-time Product Support Engineer to join our team in Mossville, IL. The role involves providing technical support for hardware, software, and network-related issues, as well as managing licensing and system maintenance.
Enterprise SoftwareInformation TechnologyLogisticsProject ManagementSupply Chain Management
Responsibilities
Provide OIP support via calls and ticketing system (L1/L2 troubleshooting and issue resolution)
Deliver remote technical support for hardware, software, and network-related issues
Manage licensing, renewals, and activation support
Support Section PCs, ECMs, and related hardware/software systems
Perform Linux and Windows system maintenance, updates, and troubleshooting
Administer CWS group access and DevOps user permissions
Maintain Section Wiki and internal website content and access
Manage ECM, CA, and UFO inventory, including rack maintenance and FPS registration
Troubleshoot, clean, and maintain ECMs and associated cabling
Generate and manage developer tokens and support Pyflash for Network Managers
Provide VMware support, including VM image creation and management
Create and maintain L1/L2 knowledge documentation and SOPs
Coordinate parts ordering and hardware procurement
Support DevOps transition initiatives and relay board/software systems
Qualification
Required
Bachelors' Degree desired, not required
3-5 years of experience
Working knowledge of Information Technology Service Management (ITSM) processes
Technical Troubleshooting: Working knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation
Effective communications: The Product Service Engineer will be required to communicate with internal team members, external parties and service tool users
Linux/Windows PC maintenance
Cable Maintenance
VMWare Support & Image management
Effective Communications: Working understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Teamwork: Working knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels
Analytical Thinking: Extensive knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems
Preferred
ECM/CA/UFO Inventory
ECM Rack Maintenance
ECM FPS Registration
Washing/Troubleshooting ECMs
Dev tokens for Network Managers
Pyflash Network Managers
Relay boards/software
Benefits
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Company
Diversified Services Network, Inc.
Founded in 1989, DSN remains at the forefront of providing advanced IT Solutions, Project Management, Health and Human Services Consulting and Program Support, Grants Application and Management Consulting, and Staffing services to Fortune 500 companies and governmental entities.
51-200 employees
H1B Sponsorship
Diversified Services Network, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (22)
2023 (12)
2022 (17)
2021 (12)
2020 (9)
Funding
Current Stage
Growth StageCompany data provided by crunchbase