CTG · 19 hours ago
IT Field Technician
Clarksville, TN
Contract
Onsite
Entry Level
1+ years expCTG is looking for motivated and customer-focused Field Service Technicians to support desktop and end-user device operations for a valued client. This role involves imaging desktops and laptops, troubleshooting issues, and providing on-site support for various devices.
ConsultingSoftwareInformation Technology
No H1B
Hiring Manager
Krista Eckard
Responsibilities
Image desktops and laptops with Office 365 and other required software
Troubleshoot and resolve imaging issues
Install and configure end-user software and tools
Validate system builds to ensure readiness for deployment
Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices
Map and troubleshoot printers, network drives, and connectivity issues
Confirm resolution with end users and escalate unresolved issues per client procedures
Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support
Maintain clear and professional communication with customers
Perform basic hardware maintenance and component replacement
Track and manage inventory of IT equipment
Qualification
Required
Basic knowledge of desktop/laptop hardware, software, and operating systems
Familiarity with PC imaging and operational programs
Experience working within SLA frameworks and escalation protocols
Strong interpersonal and organizational skills
Basic understanding of workstation backups and restores
Solid communication skills across all organizational levels
Familiarity with Microsoft 365 troubleshooting
1–2 years of experience in desktop support or equivalent technical training
Eager to learn and grow in a fast-paced IT support environment
Comfortable working independently and collaboratively
Reliable, detail-oriented, and customer-service focused
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required
W2 only, must be eligible to work in the US without restrictions
Vaccination Requirements: Varicella (2 doses or positive titer), Measles, Mumps, Rubella, Hepatitis B or declination form, Tdap w/in 10 yrs, Seasonal Flu Vaccine, and Negative TB test
Preferred
A+ Certification or equivalent technical certification
Company
CTG
CTG, a Cegeka company, is at the forefront of digital transformation, offering innovative IT solutions and services that accelerate your strategy and project momentum.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-08-09Acquired
1980-03-28IPO
Leadership Team
Amanda LeBlanc
Chief Marketing Officer and Vice President, Global Marketing
Curtis Thompson
Senior Client Partner
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