U.S. Bank · 18 hours ago
Performance Operations Support Associate - Recast Modifications
Brookfield, WI
Full-time
Hybrid
Entry Level
$20/hr - $22.50/hr
2+ years expU.S. Bank is committed to helping customers make better financial decisions and supporting community growth. The Performance Operations Support Associate provides operational and customer support for a specialized loan servicing team, focusing on recast loan modifications and ensuring a positive borrower experience through effective communication and accurate processing.
LendingFinanceBankingProperty & Casualty InsuranceFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Provides operational and customer support for a specialized loan servicing team
Focuses primarily on recast loan modifications, supporting borrowers through phone and email communication while ensuring accurate processing, documentation, and follow-up
Includes administrative tasks such as scanning, filing, and mail processing to support end-to-end loan operations
Plays a key role in delivering a positive borrower experience while adhering to established procedures and service standards
Qualification
Required
High school diploma or equivalent
Two to four years of experience in business and general office environment
Preferred
Comfortable communicating with borrowers by phone and email
Basic proficiency with Microsoft tools (e.g., Outlook, Word, Excel)
Strong reading, writing and mathematical skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Strong personal computer skills and knowledge of other office equipment
Well-developed verbal, grammatical, and written communication skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
C
Chris Lenhart
Executive Vice President & Deputy General Counsel
Recent News
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