Northwest Bank · 13 hours ago
Video Teller
Erie, PA
Full-time
Onsite
Entry Level
2+ years expNorthwest Bank is seeking a Video Teller to enhance the customer experience by providing excellent service and support through the Interactive Teller Machine (ITM). The role involves building customer relationships, ensuring compliance with regulations, and effectively utilizing technology to meet customer needs.
FinanceBankingFinancial Services
Responsibilities
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time
Build customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordingly
Identify cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned
Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides
Able to effectively utilize bank systems to efficiently and accurately process business and balance drawer
Resolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customer’s problems as time permits, refer more difficult situations to the branch staff or appropriate department
Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactions
Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments
Able to thoroughly and reasonably explain Northwest policies and procedures to customers
Video tellers may be required to work outside normal business hours and on Saturdays
Qualification
Required
Strong interpersonal and communication skills
Strong math skills, attention to detail, ability to work under pressure, process multiple transactions and maintain accuracy
Preferred
High School Diploma Or equivalent
2 years Customer service experience
2 years Bank-related operational support experience
2 years Sales experience or previous teller experience
Computer and technology experience
Company
Northwest Bank
Northwest Bank is a financial firm that offers banking, lending, payments, and wealth management solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Louis Torchio
President & Chief Executive Officer
Jim Colestro
Retail Lending > Small Business Banking > Payments
Recent News
2025-10-31
2025-10-10
Company data provided by crunchbase