NEOGOV · 9 hours ago
Administrator, Information Technology
Glenn Heights, TX
Full-time
Onsite
Entry, Mid Level
$90K/yr - $109K/yr
2+ years expNEOGOV is a company that supports the City of Glenn Heights in managing its Information Technology functions. The Administrator of Information Technology is responsible for planning, coordinating, and managing all IT functions, including network infrastructure, technical support, and technology integration projects.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Manages the deployment, monitoring, maintenance, development, upgrade and support of all IT systems including telecommunications, servers, PC’s, email, operating systems, hardware and software; resolves problems as needed
Evaluates and analyzes network issues; recommends and implements solutions; performs network troubleshooting to diagnose and resolve system problems
Monitors network environment, access, security, functionality and utilizations; resolves traffic, security and access issues; installs and configures network hardware, software and components; updates security and technical documentation; tracks and monitors registrations and licenses
Responds to service request; interviews user to collect information about technology problems and technical issues; leads user through diagnostic procedures; defines problems and implements technical solutions to resolve user programs; follows up to ensure functionality
Provides technical support, training and assistance to users; deploys solutions in accordance with departmental standards; creates local user accounts and system access for e-mail and file shares
Manages technology integration projects as assigned; evaluates needs and research new communication equipment, hardware and software; assures projects meet City standards
Maintains work log of service request, equipment malfunctions, software errors and failures; reports technical problems when necessary
Develops and manages asset management/ inventory for IT hardware, software and equipment
Assist in the development of all IT policies and procedures and standard operating procedures; updates as required
Assist in the research and procurement of IT related supplies and services; ensure compliance with procurement policies
Prepares quarterly reports as required (work orders, projects status, etc.)
Analyzes, reports on and makes recommendations for the improvement and growth of the IT infrastructure and IT systems
Works with software vendors to ensure that City’s infrastructure is compatible and able to support software, appropriate version of software has been provided, and appropriate updates have been delivered, and that performance delivery of software is consistent and/or improved
Qualification
Required
Associate's Degree in Computer Science or related field with a Bachelor's Degree preferred
Two (2) years of experience in information technology, or related field
Any equivalent education and experience sufficient to successfully perform the essential functions of the position
Comprehensive knowledge and understanding of technology service methods, policies and procedures
Knowledge of networked computer system environments
Knowledge in Microsoft Office computer applications and operating systems
Ability to troubleshoot hardware and/or software problems
Ability to assess customer support needs and implement effective solutions
Ability to install, repair and maintain computer software, hardware and peripherals in a multiple operating system environment
Ability to manage network hardware and software including firewalls, VOIP phone systems, mobile phone support, etc
Proficient skills in Microsoft Office Suite including Excel, Word, and PowerPoint
Ability to develop and maintain a positive working relationship with staff, fellow employees, elected officials, supervisors, citizens, business and community groups
Ability to provide support
Ability to maintain confidentiality when working with sensitive information and to comply with all record retention laws
Proficient skills to communicate clearly and concisely in English, both orally and in writing
Ability to maintain proficiency and knowledge of current and/or new regulations/legislation within areas of responsibility
Valid State Driver's License
Preferred
Bachelor's Degree
Microsoft Certification
Ability to create forms using Adobe LiveCycle
Benefits
Choice of three medical plans to include a High Deductible Health Plan and two PPO plan options.
Employee Only coverage on the High Deductible Health Plan (HDHP) / Health Savings Account (HSA) Plan will be paid 100% by the City.
Employee Only premiums are paid at 100% by the City.
Dependent coverage is available at the expense of the employee.
Coverage is offered at the expense of the employee.
The City provides each employee with a life insurance policy of $20,000, and covers spouses for $5,000 and dependent children for $2,000.
Additional coverage may be purchased at the expense of the employee.
Employees may elect to be covered under various supplemental policies at their own expense.
Employees are eligible to open a flexible spending account (also known as a reimbursement account), which allows for pre-tax payroll deductions for certain types of unreimbursed medical, and/or dependent care expenses.
Employees participate in a statewide retirement program at 6% mandatory contribution with the city match of 2:1.
The program requires five (5) years to become vested, with 25 years retirement at any age.
This is an optional deferred compensation plan.
Employees may contribute up to the IRS limit into this plan.
All full-time employees accrue one workday per month, based on longevity.
All full-time employees accrue one workday per month.
Employees receive 9 paid holidays and two personal days per year.
Fire employees receive 10 paid holidays and one personal day per year.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase