City Electrical Factors · 9 hours ago
Hardware Helpdesk Technician - Tier I
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expCity Electric Supply is a family-owned electrical wholesaler offering excellent career opportunities. As a Tier 1 Hardware Helpdesk Technician, you will provide outstanding technical support, troubleshoot hardware and software issues, and ensure seamless operations for internal users.
RetailWholesale
Responsibilities
Troubleshooting, (researching the symptoms) of the problem
Documents steps in determining the underlying problem
Completes elementary first fixes and documents the resolution
Escalates to Level 2 technician within time constraints
Communication between internal support and the customer
Follows up on resolutions until completion
Walk customers through the problem-solving process
Customer Service Focused
Follows established departmental standards and procedures
Contributes to team effort by accomplishing related results as needed
Works under supervision and understands the necessity for communicating and coordinating work efforts
Qualification
Required
High school diploma or equivalent
1 years' experience in a relevant field
Experience using a ticketing system to manage and resolve incoming technical issues
Working knowledge of MS Office Word and Excel
Strong interpersonal and communication skills
Ability to multitask effectively
Ability to work within a team environment and maintain positive relationships with co-workers
Demonstrates a strong customer service mindset by taking ownership of support requests, prioritizing user impact, and following issues through to full resolution
Benefits
Medical, Dental, Vision Insurance.
401(k) company match program.
Telehealth.
Short-term and Long-term disability insurance.
Basic and AD&D Life Insurance paid for by the company.
Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
Employee Assistance Program.
Mental, physical, financial wellness.
Auto and Home Insurance discount.
Paid Time Off and 7 paid Holidays.
Paid Pregnancy, Parental, and Adoption Leave programs.
Employee Discount Program.
Training Programs.
Internal growth opportunities in a fast-growing company.
Company
City Electrical Factors
City Electrical Factors Ltd is a private limited company established in 1951.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Hartland-Mackie
Joint Global CEO
Mehdi Tabrizi
GLOBAL CHIEF MARKETING OFFICER
Recent News
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2025-10-17
2025-10-15
2025-09-28
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