Kforce Inc · 19 hours ago
Desktop Support Technician
New York, NY
Contract
Onsite
Mid Level
$22/hr - $32/hr
3+ years expKforce Inc is seeking a Desktop Support Technician to join their team in New York, NY. The role involves installing, updating, and repairing personal computer hardware and software, providing professional-level phone support to customers, and troubleshooting various technical issues.
FinanceConsultingHuman ResourcesEmploymentFinancial ServicesStaffing Agency
Responsibilities
Installs, updates, and repairs personal computer hardware, software, and network service systems
Maintains and implements desktop solutions in support of organizational business needs
Provides professional-level phone support to customers
Performs all duties in accordance with company policies and procedures
Troubleshoot and replace laptop and PC hardware
Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support
Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff
Set up, maintain and troubleshoot
Participate in IT Support queue which will result in assigning and prioritizing open issues
Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems; When appropriate, determine appropriate group for escalation
Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues
Perform server and desktop computer updates to safeguard from malicious viruses and malware
Manage customer issues and requests by creating, tracking and documenting technical solutions
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
Build\deploy new workstations (desktops laptops)
Install\upgrade hardware\software on Windows workstations
Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation
Maintain positive relations through effective customer follow-up
Qualification
Required
Minimum of an Associate's degree in a Computer Technology or equivalent from a two-year College or Technical School
Certifications obtained or working towards: ACMT, CCT, ITILv3, Comp/TIA
Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
3-5 years of Service Desk or Desktop Support experience for both PC and Mac required
Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
Familiarity with encryption and security tools and triaging within this environment
Familiarity supporting Mac OS X & Windows 7/10
Good problem solving, diagnosis and troubleshooting skills
Passionate about providing excellent customer service and follow-thru to completion
Ability to troubleshoot software, hardware and connectivity issues remotely
Ability to understand & articulate root cause on customer issues
Ability to take on small projects from start to finish
May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams
Preferred
Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment
Previous experience with Microsoft Office
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2026-02-03
2025-11-19
2025-11-07
Company data provided by crunchbase