Franklin Street · 17 hours ago
Technical Support Specialist
Greater Tampa Bay Area
Full-time
Onsite
Mid Level
3+ years expFranklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients’ evolving needs. The Technical Support Specialist plays a key role in supporting and advancing the company’s IT infrastructure, handling day-to-day technical support across various devices and services while ensuring smooth operations in a fast-paced environment.
FinanceReal EstateFinancial Services
Responsibilities
Receive, prioritize, document, and resolve end user help requests in Zendesk. Escalate when necessary to meet company service expectations
Install, configure, and maintain desktop computers (Windows and macOS), mobile devices, peripheral equipment, software, and network hardware, including cabling
Manage Entra ID for user and device lifecycle, including provisioning, security group management, and conditional access policies
Administer Microsoft Intune for device enrollment, compliance policies, configuration profiles, application deployment, and security baselines across Windows and macOS endpoints
Configure, manage, and troubleshoot Cisco Meraki switches, access points, and firewalls
Configure, support, and troubleshoot macOS and Apple hardware, including MacBook Pros, ensuring proper system updates, backups, and integration with enterprise services
Install, configure, and support Adobe Creative Cloud applications, manage licensing and updates
Perform onboarding and offboarding of end users, ensuring proper account creation, permissions, equipment setup, and decommissioning in accordance with company policies
Log all incoming communications into Zendesk with accurate prioritization and documentation
Troubleshoot and resolve hardware, software, printing, and network issues; coordinate with vendors for specialized repairs or escalations
Support and maintain telephony, A/V systems, and conferencing technology
Participate in system upgrades, cloud migrations, and special IT projects, including after hours or weekend work when necessary
Maintain a current inventory of IT assets, oversee hardware purchasing, and negotiate vendor pricing
Provide onsite technical support for other office locations, requiring periodic travel, including support for standing up new office locations
Qualification
Required
3+ years help desk or IT support experience in a high-volume technical environment
Proficiency in Microsoft 365, SharePoint, Entra ID, and Intune in a hybrid or cloud first enterprise
Experience using Zendesk or similar help desk systems for ticket management and reporting
High school diploma required; college degree or equivalent experience preferred
Valid driver's license and reliable transportation
Hands on experience with Cisco Meraki network infrastructure
Experience troubleshooting and managing Apple macOS devices, including MacBook Pros, through Intune or Apple device management platforms such as JAMF or Mosyle or equivalent
Knowledge of network fundamentals and troubleshooting using the OSI model
Strong hardware troubleshooting and repair skills for desktops, laptops (Windows and macOS), mobile devices, and network gear
Familiarity with Adobe Creative Cloud installation, configuration, and licensing
Experience with Windows 10/11, macOS, enterprise networking, VPN, and remote access technologies
Ability to learn new technologies quickly and thrive in a fast-paced, dynamic business environment
Strong customer service, communication, and time management skills
Ability to work independently, handle confidential information, and maintain professionalism under pressure
Willingness and ability to travel to satellite offices and assist in new office buildouts
Preferred
College degree or equivalent experience preferred
CompTIA A+ or equivalent technical certification preferred
Apple Certified Support Professional (ACSP) or related macOS certification is a plus
Microsoft certifications (such as Microsoft 365 Certified: Endpoint Administrator Associate, Identity and Access Administrator Associate) are a plus
Familiarity with, or interest in, AI tools and automation to improve workflows and end user support
Benefits
Medical – including additional discounts
Dental
Vision benefits
Disability
Life insurance
401(K)
Paid time off
Holiday pay
Company
Franklin Street
Franklin Street is a commercial real estate firm specializing in real estate and financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andy Zahn
CFO
Jess Johnson
Chief Revenue Officer
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