Border States · 13 hours ago
Area Billing Support Supervisor
Williston, ND
Full-time
Onsite
Mid, Senior Level
3+ years expBorder States is a leader in the electrical supply distribution industry, and they are seeking an Area Billing Support Supervisor. This role is responsible for managing customer billing portals, ensuring accurate invoicing, resolving discrepancies, and providing leadership to support staff to enhance efficiency and customer satisfaction.
RetailIndustrialElectronicsManufacturingLogisticsCommercialSupply Chain ManagementWholesale
Responsibilities
Maintains and updates customer billing portals to ensure accuracy and functionality
Troubleshoots portal issues and coordinates with IT, Credit and Collections or Branch for resolution
Monitors billing cycles, verifies data integrity, and ensures timely invoicing
Serves as the primary point of contact for customer inquiries related to billing and portal access
Resolves escalated billing discrepancies and ensures customer satisfaction
Leads and mentors support staff, assigning tasks and monitoring performance
Develops and implements standard operating procedures for billing and administrative processes
Conducts regular team meetings to review goals, challenges, and improvements
Generates and analyzes billing reports for accuracy and trends
Ensures compliance with company and customer policies
Identifies process improvement opportunities to enhance efficiency and reduce errors
Qualification
Required
Bachelor's degree in Business Administration, Accounting or related field, preferred or an Associate's degree with the equivalent in work experience required
3+ years' experience in office support or administrative roles with 1 year in supervisory capacity
Strong working knowledge Microsoft Office Suite, internet, email and SAP software
Excellent interpersonal communication (reading, writing and speaking in English)
Ability to effectively plan and organize
Excellent customer service skills, including being competent, accurate, responsive and engaged
Ability to perform all aspects of the job as accurately, efficiently and safely as possible
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Company
Border States
Border States to serve the electric utility industry, we’ve grown into a product and supply chain powerhouse.
1001-5000 employees
H1B Sponsorship
Border States has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (1)
2022 (4)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
David White
CEO and Board Chair, Border States
Jeremy Welsand
Chief Financial Officer
Recent News
Digital Commerce 360
2026-01-16
2024-05-01
Company data provided by crunchbase