Lincoln Waste Solutions · 10 hours ago
IT Support Analyst
Windsor, CT
Full-time
Hybrid
Mid Level
3+ years expLincoln Waste Solutions is committed to creating a waste-free world through sustainable practices. As an IT Support Analyst, you will be responsible for delivering end-user support, resolving incidents, and managing IT projects across the Connecticut office and its satellite locations.
SustainabilityEnvironmental ConsultingRecyclingWaste Management
Responsibilities
Resolve incidents and requests within SLA, collaborating with third parties, colleagues, and IT Helpdesk Analysts to ensure effective triage and complete, accurate ticket information
Add commentary and record working time on tickets (incidents and requests) with a view to keep both customers (end-users) and colleagues informed
Participate in resolver groups, developing your own knowledge and experience
Lead and support various IT projects within our Connecticut, Windsor office including the consolidation of IT hardware, infrastructure, business systems and software post M&A
Onboarding new users onto our single tenancy, migrating from legacy tenants from time to time
Delivery various other IT projects both locally and across the Americas and other loops, as required from time to time
Grow your knowledge of technology stacks and become a subject matter expert
Undertake advanced system administration tasks including complex troubleshooting of interdependent systems
Manage installations, upgrades and configurations of hardware and software through Intune or by exception legacy applications
Setup, relocate, configure, and troubleshoot end-user, meeting room, and office equipment on site
Support the local network on a day to day basis, working closely with Reconomy’s network services department
Support on-prem infrastructure as this rolls in from acquisitions and, plan / execute migration of this to cloud services working closely with other colleagues across the group
Qualification
Required
3 - 5 years experience in an IT Support Analyst, project delivery or equivalent role
Customer services and project delivery experience
Ability to set expectations and communicate results with end-users and colleagues
Strong documentation skills
Comprehensive understanding of Active Directory and Entra ID including hybrid configurations
Extensive experience with at least two of these Microsoft administration centres: Azure, Admin, Exchange, Intune, SharePoint, and Teams
Advanced ability to technically diagnose and troubleshoot faults methodically
Knowledge of advanced Windows Server management tools and techniques
Practical knowledge of network protocols and tools e.g., TCP/IP, UDP, ICMP, Wireshark, and TCPdump
US drivers license
Preferred
Experience with Sage and other similar business systems (finance and CRM)
Salesforce and embedded VoIP platforms administration experience
Experience in network management including DHCP/DNS, VLANs, VPNs, enterprise grade firewalls
Experience of virtualisation technologies e.g., Hyper-V and VMware
Knowledge of VoIP phone systems
Benefits
Comprehensive health and dental benefits
Employer matching of employee retirement contribution
Supportive work-life balance: hybrid/in-office work schedule
Supportive of professional development
Dynamic and international working environment
Company
Lincoln Waste Solutions
Lincoln Waste Solutions provides waste management, recycling and environmental services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-08-12Acquired
Leadership Team
Steven Davis
Manager of National Strategic Partnerships
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