U.S. Bank · 12 hours ago
Part-Time Customer Service Representative
Marshall, MN
Full-time, Part-time
Hybrid
Entry, Mid Level
$20/hr - $20/hr
2+ years expU.S. Bank is on a journey to help customers make better financial decisions, and they are seeking a Part-Time Customer Service Representative to join their Equipment Finance Collections team in Marshall, MN. This role involves providing high-quality customer service, managing delinquent accounts, and collaborating with team members to resolve customer inquiries.
LendingFinanceBankingProperty & Casualty InsuranceFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Call customers to collect payment on assigned delinquent accounts by directly communicating with customers and arranging for payment in order to minimize loss to the organization
Collaborate with the team and other functional teams to resolve and reconcile complex customer accounts
Researching customer problems that could not be resolved and finding the best point of contact in those situations for a solution
Time manage each day between outbound calls to customers, email follow ups and other duties as assigned
Qualification
Required
High school diploma or equivalent
Two to four years of relevant experience
Preferred
Good knowledge of concepts, practices, policies and procedures of banking products and services
Effective telephone and interpersonal skills
Strong problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to identify and resolve/escalate problems
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
C
Chris Lenhart
Executive Vice President & Deputy General Counsel
Recent News
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