KCOM · 1 day ago
Network Specialist – Core
Hull, TX
Contract
Hybrid
Mid Level
£34K/yr - £34K/yrKCOM is a company dedicated to community, innovation, and commitment, delivering award-winning broadband services since 1904. They are seeking a skilled Network Specialist to join their Maintenance Team, responsible for high-quality repair and provision activities across the copper and fibre network, while driving fault-rate reductions and ensuring customer satisfaction.
Non ProfitInformation TechnologyAssociation
Responsibilities
Carry out repair, provision and preventative maintenance activities across the copper and fibre network to maximise system availability and performance
Respond to customer issues as directed by the Resource Control Team, resolving faults or delivering workaround solutions within contracted timescales
Maintain high-quality standards across the KCOM estate, including plant, poles and street furniture
Use expertise to recommend improvements that support productivity targets and contribute to year‑on‑year fault reduction
Meet agreed productivity levels to support strong customer outcomes and fulfil service commitments
Drive continuous improvement by identifying and championing new ideas, better processes and improved ways of working
Adhere to Health & Safety requirements, ISO certifications, industry standards and all IBMS policies
Ensure high-quality reporting and ticket‑touch standards to support accurate incident understanding, trend analysis and problem resolution
Qualification
Required
Experience working in large and complex network environments across both copper and fibre technologies
Proficient use of hand tools as well as copper and fibre testing equipment
Experience with large plant equipment is highly desirable
Strong communication skills, with the ability to work effectively with colleagues, stakeholders and customers
Excellent troubleshooting abilities, with strong diagnostic skills and the ability to resolve customer and network issues independently or as part of a team
Experience in process creation, continuous improvement or lean activity is strongly beneficial
EUSR certification
NRSWA 01 and LA (Signs, Lighting & Guarding, Digging & Reinstatement)
Full UK Driving Licence
Full DBS check
Competent IT skills, including Microsoft Word, Excel and PowerPoint
Preferred
Telecoms industry experience within copper and fibre networks (Installation, Faulting, Jointing, Cabinet work)
Ability to interpret service prints and network schematics
NRSWA Operative (LA) – Digging and Reinstatement
Experience using ServiceNow FSM
Overhead delivery experience (IPAF preferred)
Benefits
28 days holidays plus bank holidays
Excellent Pension Scheme with generous employer contributions
Volunteering days
Life Assurance and Income Protection
Corporate Discount schemes
We support hybrid and remote working
A variety of health, wellbeing and lifestyle benefits to choose from
Company
KCOM
KCOM designs and delivers communications and integration services across the UK.
Founded in 1904
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Computer Weekly
2025-10-01
Company data provided by crunchbase