Manifest.eco · 16 hours ago
Implementation Specialist
Austin, Texas Metropolitan Area
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expManifest.eco is a high-growth, sustainable third-party logistics start-up, offering eco-friendly logistics solutions for eCommerce brands. The Implementation Specialist role is critical in onboarding new accounts and ensuring a smooth transition for merchants by managing technical implementations and project timelines.
TransportationConsultingInformation TechnologyLogisticsSmall and Medium Businesses
Responsibilities
Executing technical implementation between merchant storefronts, ERPs, and Manifest’s internal systems to support successful outbound shipping launches
Acting as a primary point of contact for merchants during onboarding and early shipping to ensure a smooth transition prior to graduation to Account Management
Owning onboarding timelines, milestones, dependencies, and deliverables; tracking progress across internal and external stakeholders; and proactively managing risks, blockers, and scope changes
Owning and managing a pipeline of multiple new brand onboardings concurrently, serving as the lead project owner and driving each project to its scheduled go-live date and successful stabilization
Directly executing and validating all necessary system configurations and data mapping between merchant platforms and Manifest's WMS
Maintaining and continuously updating comprehensive onboarding documentation (e.g., Standard Operating Procedures, Integration Guides) and ensuring all critical merchant requirements and details are accurately captured in our CRM/CS platform
Acting as the primary technical and project liaison between Sales, Operations, and the merchant, ensuring clear communication, expectation alignment, and effective internal resource allocation
Providing critical, actionable feedback and insights to the Head of Implementation on areas for process automation, efficiency gains, and scalability within the defined onboarding methodology
Qualification
Required
2+ years of progressive experience in a customer-facing role such as Implementation Specialist, Operations Specialist, or Solutions Consultant, preferably in a SaaS, B2B, or Logistics environment
Proven track record of successfully managing multiple concurrent, complex technical projects with firm deadlines
Deep familiarity with e-commerce platforms (e.g., Shopify, BigCommerce, Magento) and/or ERP systems is highly desirable
Direct experience working with and configuring a Warehouse Management System (WMS) is a significant asset
Proficiency in project management methodologies and tools (e.g., Asana, Jira) and CRM software
The ability to self-motivate while being a team player, working toward individual performance goals as well as team goals
A strong willingness to contribute in collaborative group settings
Benefits
Medical, dental, vision insurance coverage
401k
Company
Manifest.eco
Manifest.eco offers a sustainable 3PL experience tailored to exceed all your shipping needs.
51-200 employees
H1B Sponsorship
Manifest.eco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
George Wojciechowski
Co Founder, CEO
Company data provided by crunchbase