Assurant · 23 hours ago
Sr. Supervisor Quality Assurance (weekend Shift)
DFW Metroplex
Full-time
Onsite
Mid, Senior Level
$65K/yr - $108K/yr
5+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Sr Supervisor Quality Assurance is responsible for managing customer quality requirements and service level agreements, coaching front-line leaders, and ensuring adherence to quality standards across operations.
Customer ServiceFinanceProperty & Casualty InsuranceInformation TechnologyFinancial ServicesInsurance
Responsibilities
Ensure adherence to company policies and process standards while maintaining employee morale and overseeing the training of new and existing staff
Work with the manager to establish department and company goals, and rely on experience, judgement, and innovation to achieve them
Drive process improvements and coordinate QA support for new product/new business line introductions
Accomplish supervisory and human resource objectives such as interviewing, conducting performance reviews, one-to-one counseling/coaching and disciplinary administration
Lead Quality tools training for QA coordinators and other supervisors as required(E.g., ANSI sampling, 6S audit, OJT, and database systems support.)
Work with the Operations Leaders to monitor, review, and analyze quality data and trends
Act as a liaison between teams, shifts, supervisors, and departments, and partner with customer/client representatives
Participate in operational improvement initiatives at the site
Identify manufacturing and development constraints. Work with management and technical staff in performing root cause analysis and implementing corrective and preventative actions
Drive engagement across the area of responsibility and work with the team to foster a strong, engaged culture
Work with the manager to review the Peakon score and create action plans within the tool
Review Tableau reports to ensure that the team/department is attaining the desired performance metrics. Follow up with the leaders on their areas of opportunity
Prioritize, plan, and execute work activities in alignment with the department and operations priorities
Ensure daily quality data reports are accurate and published on time
Maintain flow of quality operations by communicating WIP status, requirements, and relevant changes to the next shift
Coach/mentor other supervisors and leads
In the absence of the QA Manager/Director, the Sr Supervisor Quality will oversee other QA supervisors and have signatory authority for Quality issues on ECRS/ECNs
Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations
Qualification
Required
High school diploma or equivalent
Minimum of 5 years in a leadership / supervisory role within a fast-paced, high-volume, manufacturing environment similar to Assurant, York, Lewisville, or the Tennessee facility
Intermediate to Advanced MS Office skills (Word, Excel, PowerPoint, etc.)
Ability to multitask in a fast-paced, dynamic assembly and logistics environment
Requires strong leadership, mentoring, organizational and communication skills
Demonstrated ability to exercise initiative, independent judgment, and be a self-starter
Must be able to function with minimal supervision and be able to prioritize all work tasks
May be required to work across multiple shifts
Preferred
Minimum of 5 years of prior experience in a quality-related role, preferably in a manufacturing environment
Demonstrated experience with direct supervision and coaching of others Must be able to develop/mentor/coach first-level supervisors on performance and management of their staff
Experience in auditing processes and writing work instructions
Must have strong verbal and written communication skills
Able to successfully interface with technical and non-technical personnel, such as inspectors, designers, buyers, vendors, manufacturing personnel, and management
High-energy professional with the ability to establish and maintain effective business relationships with internal customers and external suppliers/vendors
Strong interpersonal skills to deal effectively with problem-solving, brainstorming sessions, strategy development, and conflict resolution
Driven, goal-oriented, never confuses effort with results
Demonstrated analytical skills
Associate's Degree/Bachelor's Degree
5+ years of experience leading other supervisors
Experience working in a Lean and Six Sigma environment
Experience with ISO 9001 or R2 certifications
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
HousingWire.com
2026-02-10
2026-02-10
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