Corporate Travel Management (CTM) US · 1 day ago
Business Systems Analyst
United States
Full-time
Remote
Mid Level
$50K/yr - $70K/yr
3+ years expCorporate Travel Management (CTM) US is seeking a Business Systems Analyst to assist in reviewing and modifying business requirements for company databases and systems. The role involves collaborating with technical teams to test solutions, track issues, and implement changes while leveraging the company's strengths and improving weaknesses through various business processes.
TravelInformation TechnologySportsBusiness TravelLeisureTourism
Responsibilities
Assist in planning, conducting and directing the analysis of highly complex business problems to be solved with automated solutions
Work on mission-critical high value projects with large scale customer impact
Support development staff by addressing functionality questions and resolving issues
Assist in creating process engineering and/or business flow assessments to ensure appropriate design of solutions
Assist with research, evaluating, design and implementing automated solutions that meet the business needs in the most efficient and cost-effective way possible. Determine necessary program changes
Evaluate user request for new automated solutions to determine feasibility, time required, and compatibility with other GDS programs/functions. Consult with user to identify current operating procedures and clarify program objectives
Verify program logic and correct functionally by implementing test/beta situations
Estimate and prepare timelines for specific project tasks
Develop and maintain training and implementation manuals regarding automated systems
Assist with formulating plans outlining steps required to develop programs and submit plans to the end user for final approval. Prepares flow charts and diagrams to illustrate sequence of steps the program must follow and to describe logical operations involved
Work with development teams to estimate and prepare timelines for specific projects
Ability to learn and adapt to new technologies and take ownership in the process through handoff to support staff
Assist in preparing input to and/or proposals, functional requirements, presentations and reports for existing and potential clients
Support the Sr. Business System Analysts on projects
Must maintain regular and reliable attendance
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business or related field or equivalent work experience
Minimum of 3 years travel technology industry experience
Minimum of 1 year proven development of analysis experience
Strong customer service and written, oral and interpersonal communication skills
Subject matter expert in cross-functional domains
Must have sound analytical and problem-solving skills
Ability to work in a team environment
Proficiency in Microsoft Office Suite
Ability to do basic math
Ability to read and interpret information
Attention to detail
Regular and reliable attendance
Ability to learn and adapt to new technologies and take ownership in the process through handoff to support staff
Must maintain regular and reliable attendance
Embrace CTM's core values of Connect, Evolve and Deliver
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors
Ability to work independently as well as part of a team
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
Creative and analytical thinking with strong problem-solving and consultative skills
Demonstrates calm under pressure – is a proactive contributor and eager to learn
Preferred
SQL Experience a plus
Understanding and ability to Read XML output
Must have working knowledge of GDS functionality (Amadeus, Sabre and Travelport). TravelSky knowledge a plus, but not required
Ability to utilize project management skills such as AGILE preferred
Benefits
Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match
Company
Corporate Travel Management (CTM) US
Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin O'Malley
CEO, CTM North America
Maureen Brady
Chief Operating Officer
Company data provided by crunchbase