ABB · 20 hours ago
VFD Support Specialist I
United States
Full-time
Remote
Entry Level
$52K/yr - $84K/yr
2+ years expABB is a global market leader helping industries to be more efficient and sustainable. They are seeking a Variable Frequency Drive (VFD) Support Specialist I to provide technical support for VFDs and collaborate with various teams to resolve complex technical issues.
EnergyIndustrialAutomotiveRoboticsEnergy ManagementIndustrial Automation
No H1B
Responsibilities
Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations
Assist customers with drive programming, parameter configuration, communication, and integration with control systems
Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
Stay current with VFD technologies, software updates, and industry trends
Required to provide on call technical support during the evenings and weekends on a rotating schedule
Qualification
Required
Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required
Knowledge of how Variable Frequency Drives work, required
Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives
Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate
Candidates must already have a work authorization that would permit them to work for ABB in the US
Preferred
Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
Previous experience troubleshooting a technical product over the phone
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
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