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HUB International · 9 hours ago

Vice President, Operations Excellence – Delivery & Implementation

Berkeley Heights, NJ

Full-time

Hybrid

Senior Level, Lead/Staff

$180K/yr - $200K/yr

12+ years exp

HUB International is a leading global broker, and they are seeking a Vice President of Operations Excellence – Delivery & Implementation to lead enterprise-wide system and process transformation initiatives. This role involves overseeing complex technology implementations and establishing standardized operating models to enhance operational efficiency and support long-term growth.

FinanceProperty & Casualty InsuranceFinancial ServicesInsuranceInsurTechRisk Management

Responsibilities

Lead the enterprise transformation delivery portfolio, including core system implementations and platform consolidation initiatives

Drive system rationalization efforts to reduce redundancy, modernize the technology stack, and achieve cost and efficiency targets

Oversee delivery of policy administration, claims, underwriting, billing, and workflow platforms

Establish standardized post-implementation business support models, including platform COEs and tiered support structures

Ensure strong program governance, risk management, vendor oversight, and executive reporting

Manage transitions from implementation to steady-state operations, including stabilization and adoption

Partner with business & operations leaders to support change management, training, and sustained adoption

Qualification

Technology transformation leadershipProperty & Casualty insurance expertiseEnterprise system implementationsCore insurance platformsProgram governanceChange managementVendor managementMBAAdvanced certificationsOperating model design

Required

12+ years of experience leading large-scale technology and process transformation programs, including senior portfolio leadership roles

Deep Property & Casualty insurance expertise across underwriting, claims, policy administration, and distribution

Proven success delivering enterprise system implementations and consolidation initiatives

Experience with core insurance platform implementations such as Guidewire, Duck Creek, AIM, ImageRight, Surfyre, Clarion Door or similar industry platforms

Strong background in program governance, change management, vendor management, and operating model design

Bachelor's degree required